Site Lead

Jones Lang LaSalle; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services firm in London is seeking a Site Lead to manage a large facility in Canary Wharf. This role involves overseeing a diverse team, enhancing workplace experiences, and ensuring operational excellence. The candidate should possess strong leadership and financial management skills, with a proven ability to foster relationships with stakeholders. This opportunity offers a dynamic working environment dedicated to professional growth and client satisfaction.

Benefits

Professional development programs

Flexible working hours

Personalized benefits package

Qualifications

• Proven track record in facility management and operations.
• Experience managing large teams and multi-tenanted environments.
• Strong financial management skills and budget oversight.

Responsibilities

• Manage 225,000 sq ft across 9 floors in Canary Wharf.
• Lead a team of 90 to deliver operational excellence.
• Foster relationships with key stakeholders and clients.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

Education

Relevant degree or equivalent experience

Job description

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Site Lead

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Overview

Managing 225,000 sq ft across 9 floors in Canary Wharf, the role will drive an environment where the client's critical trading functions and all business units thrive. This role leads and inspires a team of 90 including supply partners to deliver operational excellence, innovate and strive for continuous improvement within the client's flagship building in Canary Wharf.

Role Summary

In this role, you will create a workplace environment where client colleagues arrive energized, work productively in comfort and safety, and leave feeling proud of their workplace. Your leadership will be evident in a team that proactively solves problems, celebrates successes together, and continuously raises the bar for service excellence. You will be recognized as an indispensable partner to our client’s business success, someone who not only manages facilities but creates experiences that truly make a difference to how people work and feel about their workplace. This role is for a leader who thrives on creating workplace experiences that enable business success—someone who can inspire teams, build lasting partnerships, and deliver operational excellence

Reporting to the UK Workplace Lead. The Site Lead is accountable for all services in their building developing professional relationships building on trust and integrity with key stakeholders. They will ensure operations run smoothly through defined processes, managing quality, audit and performance, identifying non-conformance issues and implementing necessary processes/procedures to effectively deliver exceptional service

Stakeholder Leadership & Client Experience

• Build strong relationships with key stakeholders on all aspects of the Operational running of the building

• Be the trusted advisor who understands how the workplace contributes to essential business operations

• Advocate for safety-first principles with unwavering commitment while fostering innovation and continuous improvement.

• Communicate issues, actions and results to the relevant parties in a timely manner

• Develop, gain consensus for, and implement solutions across the site

• Demonstrate visible leadership presence inspiring confidence in service delivery

• Manage multi-tenanted building dynamics while prioritizing client's critical operations

Team Empowerment & Development

• Responsible for the management, supervision, and professional development of all direct reports

• Establish written goals and objectives for employees directly reporting to the role

• Conduct periodic formal and informal performance evaluations via Workday

• Develop training program and career path for employees. Ensure succession planning is in place for all team members

• Engage with and encourage your team’s participation in people surveys and other initiatives

• Foster empowered environment encouraging ownership, innovation, and continuous improvement

Supply Partner Integration

• Develop a OneTeam ethos with all supply partners to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service

• Ensure that contracted resources deliver services to meet duration and quality targets, addressing and ensuring the correction of performance issues through formal supplier performance management

• Create collaborative relationships leveraging expertise while maintaining unified standards

Operational Excellence

• Proactively ensuring services are reviewed and refinements made to enhance services and value adds

• Management of landlord representatives ensuring that the terms of lease are being provided to client e.g. external maintenance, central plant management

• Delivers the services required in the contract on behalf of JLL

• Monitor array of metrics and manage site to ensure proper and optimal operations

• Integrate service delivery, connecting everything related to the building experience to consider the client experience

• Responsibility for meeting KPI's and SLA's defined within the contract

Innovation & Continuous Improvement

• Drive innovation enhancing experience, efficiency, and operational strength

• Engage with innovation programs bringing entire team on improvement journey

• Identify challenges and implement creative solutions delivering measurable improvements

Financial Management

• Develop an accurate annual budget and be responsible for site operating to the agreed target budget of approximately $10million OPEX.

• Work with the Financial Manager to prepare the final budget documentation / plans and administer the works to ensure budget compliance

• Manage processing and controlling of purchase orders, invoices and work orders

Essential Leadership Qualities

Character & Presence

• Gravitas and executive presence for critical financial trading environment

• Uncompromising attention to detail spotting issues before operational impact

• A self-starter who possesses intellectual curiosity

• Influential leadership and a proven team player at ease with hands‑on approach

Communication & Influence

• Strong communication skills, collaborative leadership, teamwork, analysis, judgement and customer focus

• Planning and organising. Able to evaluate priorities and adjust as appropriate

• Able to resolve conflict and communicate intentions clearly

• Deliver on time and with high quality results

Operational Excellence

• Decision making / complex problem solving: Proactively gathers information from appropriate sources. Probes/considers all of the facts. Considers other's perspectives. Refers to long term plans and goals, draws sound inferences. Prioritizes key factors. Makes timely, well‑informed decisions with confidence. Able to operate with limited guidance

Technical Competencies & HSE

• Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety

• Updating and maintaining official safety documents, working in partnership with the UK HSSE lead

• Support JLL & Clients goals for Sustainability through service and innovation, in partnership with EMEA Sustainability lead

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

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