Administrator

Career Choices Dewis Gyrfa Ltd; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A community support organization in Cardiff is seeking an Administrator (Service Delivery Assistant) to provide high quality administrative support. The role involves managing inquiries and supporting the team with office tasks. Ideal candidates will have strong communication and organizational skills, and be proficient in standard office software. The position offers flexible working options, generous annual leave, and opportunities for career development.

Benefits

Flexible Working Options

Generous Annual Leave

Birthday Leave

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing Support

Wellbeing Support

Career Development

Qualifications

• Good understanding of office systems and business support functions.
• Team player with a flexible approach.
• Experience of using case management systems/databases.

Responsibilities

• Provide high quality administrative support to the team and service.
• Update and maintain database and case management systems.
• Manage incoming and outgoing mail and general queries.
• Provide general office administration support.
• Liaise with key stakeholders and arrange Supervision sessions.

Skills

Effective verbal/written communication

Ability to prioritize own workload

Excellent IT skills

Excellent customer service skills

Ability to work on own initiative

Excellent record keeping skills

Tools

Microsoft Office suite

Job description

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

• Flexible Working Options: Including hybrid working of one day per week working from home.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant you will provide high quality and responsive administrative function for the National Contact Centre. Acting as the first point of contact for enquiries and supporting the wider team with general administrative duties.

Key Responsibilities

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage incoming and outgoing mail and general queries into the National Contact Centre.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Liaise and communicate with key stakeholders, including internal and external contacts, such as the arrangement of Supervision sessions for staff.

Qualifications

Ideally, you will have a good understanding and knowledge of office systems and business support functions, as well as being a team player with a flexible approach.

• Effective verbal/written communication and numerical skills.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).