Veterinary Receptionist

Pets at Home; Walton-on-Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent veterinary service provider in Walton-On-Thames is seeking a Veterinary Receptionist to deliver exceptional client service and care for pets. The role involves managing client relations and coordinating practice routines while fostering a welcoming atmosphere. Candidates should possess strong communication skills and a passion for service. Benefits include discounts at various company services and in-house career development opportunities. This is a full-time position with a requirement of 40 hours per week, including 1 in 4 Saturdays.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Ability to manage client payments and future bookings effectively.
• Friendly and welcoming demeanor towards clients and their pets.
• Capability to remain calm and attentive in various situations.

Responsibilities

• Provide exceptional service to clients and care for their pets.
• Build strong relationships with clients and the practice team.
• Coordinate day-to-day practice routines using an online booking system.
• Support a welcoming atmosphere amongst colleagues.

Skills

Client service

Strong communication

Computer literacy

Receptionist experience

Job description

Overview

Veterinary Receptionist - Walton-On-Thames • Walton-on-Thames, Surrey, United Kingdom

Responsibilities

• Your focus is to provide an exceptional service to clients and the best care possible to their pets, acting as a link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team to support success.
• Deliver great client service during visits to ensure client satisfaction and encourage return visits.
• Greet clients and offer support, guidance and expertise; manage payments and future bookings confidently.
• Coordinate the smooth running of day-to-day practice routines using the online booking system; computer literacy is a must.
• This role is full time, 40 hours per week, including 1 in 4 Saturdays with a day off in lieu.

Attributes / Qualifications

• Be the friendly and welcoming face for clients and their pets.
• Keep up to speed with practice services and available additional services to provide guidance.
• Remain calm, attentive and focused on clients’ needs; bring enthusiasm and drive to the role.
• Receptionist experience is preferred but not essential.

Your passion for service is matched with your love of pets.

• Handle various situations, from comforting clients after difficult news to sharing in the joy of a puppy’s first vet visit.
• Contribute to a welcoming and friendly atmosphere with colleagues.

In short, you like to be busy, enjoy helping people and their pets, and strive to make a difference.

Benefits

Benefits include a 20% discount at the Vet Group, Pets at Home and the Groom Room; access to discounts and cashbacks; in-house career development opportunities; pension and holiday allowance.

Location

Location: KT12 2SS

We encourage diversity and celebrate difference, and value people from all walks of life.