Risk jobs in United Kingdom

The closing date is 01 January 2026

Ready to take your ER expertise to the next level? Chelsea and Westminster Hospital is one of London's most innovative NHS Trusts, recognised for its outstanding CQC ratings and exceptional staff. Chelsea and Westminster is part of the TRI collaborative arrangement with Imperial College Healthcare and The Hillingdon Hospitals NHS Foundation Trust.

As ER Manager, you'll bring significant employee relations expertise to improve the experience of our staff and leaders. You'll lead a team delivering best‑in‑class ER support rooted in just culture and people‑first practices. Working closely with the Head of ER, you'll provide specialist advice and resolution services across the Trust, while embracing innovation and cross‑organisational collaboration.

This is a key leadership role for someone ready to shape the future of ER across a dynamic team.

3 days working on site

As an experienced ER professional you will have significant experience in developing the ER function and line managing staff. With strong interpersonal and communication skills you will be able to build strong relationships with stakeholders across the Trust including our Trade Union colleagues. A passionate believer in 'just culture' you will demonstrate the ability to design and implement inclusive conflict resolution approaches. You will also need to be passionate about nurturing and developing a new enthusiastic team.

The ER Manager will provide advice and support to line managers on a range of human resource management issues including, but not limited to, employee relations issues such as discipline, grievance management, poor performance and attendance and workplace dispute management. The post holder will be a subject expert in employee relations and will be required to develop training programmes for both managers and HR staff to develop competence and capability of managers. You will also develop long‑term, value‑added employee relations processes and practices designed to enable cases to be managed through to effective conclusion in line with best practice and legal guidelines.

You will need to possess excellent IT skills with the ability to manipulate data to create and display standard and ad hoc ER reports.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period.

Some roles may require weekend shifts at multiple sites.

Employee Relations casework

• Support and develop an effective specialist advisory service across the range of employee relations matters ensuring the provision of professional, expert and technical guidance and support in line with policies and procedures.
• Facilitate and lead on complex employee relations cases, advising managers on best ER practice ensuring that advice given complies with good employment practice, employment legislation and Trust‑wide standards.
• Promoting and utilising Agreed Outcomes to resolve formal cases quickly and effectively.
• To support the Head of ER to put in place systems for the effective management of Employment Tribunal claims and requests for employee relations related information, including Freedom of Information Requests.

Team Management

• Responsible for the line management of the Senior/Employee Relations Advisors.
• Manage and develop the performance and capability of the ER Advisors including setting performance standards, promoting regular feedback, and carrying out annual PDRs.
• Hold responsibility for undertaking sickness absence monitoring, return to work interviews, approval of annual leave in line with the Trusts policies and procedures.
• Responsible for overseeing the workload of the ER Advisors and allocating new casework appropriately.

Service Development

• To implement and champion the Trust's approach to resolution‑based outcomes, including supporting managers through the use of coaching, confident conversations and mediation.
• To support the implementation of the Trust's mediation programme and to oversee the service delivery.
• Oversee the development of documentation for managers and employees in supporting the creation and application of ER policy and process, such as policies, process maps, template letters, FAQs, guidance notes, etc. ensuring alignment of policy and practice.
• Design, develop and implement structured training sessions for line managers providing training on Employee Relations policies and procedure.

MHPS casework, Reporting and Governance

• To provide specialist advice and support on the MHPS process for medical staff.
• To ensure that the MHPS case tracker is updated weekly or as required.
• To lead on the production of all monthly ER reports ensuring that data is up to date and accurate.
• To support the Head of ER to ensure compliance with ER audits and that action plans are in place and completed.
• To maintain and update the HR policy tracker and ensure that HR policies are updated by nominated representatives in the department.

• A degree plus CIPD qualification (level 7) or extensive experience in a senior employee relations role
• Educated to post‑graduate level or extensive experience in an HR Manager or senior HR Advisor role
• Formal training in a relevant topic such as coaching, mediation or employment law

• Significant demonstrable experience of advising a range of stakeholders on a broad range of ER issues balancing legal compliance with business need and developing practical value‑adding solutions
• Experience of managing multiple complex ER cases from a strategic perspective
• Experience managing staff
• Experience in the design, delivery and evaluation of training programmes
• Evidence of having a positive impact on an organisation, achieved through excellent influencing skills
• Training/supervisory experience
• Experience of TUPE or major organisational change
• Experience working with MHPS

• Excellent demonstrable knowledge of current employment legislation and best practice in ER policies, principles and procedures
• Excellent written and verbal communication skills engaging effectively with a range of internal and external stakeholders at all levels
• Ability to manage competing priorities and deliver multiple concurrent activities within agreed deadlines and to agreed standards with consistent attention to detail
• Strong analytic skills, able to analyse information effectively identifying the causes of problems and proposing realistic and practical solutions to address them based on knowledge and understanding of an organisation and its operating environment
• Ability to plan, prioritise, communicate and deliver against personal and team objectives and work plans
• Ability to develop strong relationships and coach, challenge and influence to ensure effective ER solutions, balancing risk and commerciality and resolve conflict where necessary
• Exceptional listening and questioning skills that enable empower and get to the heart of the issue

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chelsea and Westminster Hospital NHS Foundation Trust

£56,276 to £63,176 a year per annum incl. HCAS