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Luxury Digital Enquiry Specialist
Job summary
A leading automobile company is seeking a Customer Service Representative based in Greater London. The role involves adhering to service agreements, acting as a brand ambassador, and collaborating with the sales team to enhance customer experiences. Candidates should possess sales experience and excellent communication skills, ideally from within a luxury environment. This position offers a hybrid working model with competitive benefits including a company car scheme, continuous training, and 25 days of annual holiday.
Benefits
Qualifications
- Minimum 12 months’ experience in sales, customer service, or retail.
- Excellent communication skills, ideally in a premium environment.
- Strong proficiency in Microsoft Office.
- Exceptional attention to detail in reporting.
Responsibilities
- Adhere to service levels for enquiry response times.
- Act as a brand ambassador for BMW Group.
- Collaborate with colleagues for customer experience.
- Follow up with the sales team on customer engagements.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.