Sales Support Representative

EXFO; Southampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications solutions provider located in Southampton is seeking a Sales Support Representative for its EMEA sales organization. This hybrid role involves supporting the sales team with various tasks including pre-sales activities and customer interactions. The ideal candidate must have a strong understanding of CRM systems, be proficient in Microsoft applications, and possess knowledge of the telecom industry. This position is an excellent opportunity for candidates who thrive in collaborative environments.

Qualifications

• Experience with CRM systems is essential.
• Strong skills in Microsoft Suite, especially Teams.
• Methodical and detail-oriented approach is necessary.

Responsibilities

• Support the E.ME.A & UK sales team with their requests.
• Provide support with Supplier questionnaires, tenders & RFQs.
• Work with the sales team on Customer portals.

Skills

Knowledge of C4C or CRM system

Expert within the Microsoft suite including Teams

Methodical approach

Collaborative with all types of employees

Background knowledge of Telecoms industry

Education

Degree in Electronic engineering or equivalent work experience

Tools

SAP

Job description

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Main locations: Southampton, GB

Job Type: Full-time

Workplace type: Hybrid

Offer number: 5342

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper‑scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud‑native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer‑ and market‑focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose: to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

Role:

The Sales Support Representative is responsible for supporting EXFO’s EMEA sales organization in selling solutions within the Test and Measurement Division, working within the Isales team. Most of the daily tasks will be pre sales, working with the Sales team and the Customer supporting them to the end goal of a sale. The team is a global team and share many processes and tasks.

Daily tasks

• Support the E.ME.A & UK sales team with their requests
• Provide support with Supplier questionaires, tenders & RFQ's
• Liaise with our legal team in Canada to enable onboarding of Customer contracts
• Work with the sales team on Customer portals
• Understand fully the internal system, Cloud 4 Customer, and the quoting system CPQ/C4C
• Be part of the deal review process
• Create any quotes as requested by the Sales team
• Be the point of contact for any pre sales queries
• Pricing, have knowledge of all the pricelists

Skills required

• knowledge of C4C or CRM system
• expert within the microsoft suite including Teams
• Methodical approach
• Collaborative with all types of employees at all types of levels
• Background knowledge of Telecoms industry

Nice to have skills

• Knowledge of SAP
• Degree in Electronic engineering or equivalent work experience
• Languages

EXFO is an equal opportunity employer

Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.