Member Experience & Engagement Specialist

YMCA of South Florida; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A community-focused organization in the United Kingdom is seeking a Member Services Representative to enhance customer engagement and ensure service excellence. The role involves greeting visitors, assisting with membership sales, and maintaining member records in a professional environment. Candidates should possess strong customer service skills, a high school diploma, and the ability to work effectively with diverse communities. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum of 1 year of customer service or sales experience.
• Ability to address difficult member situations in a professional manner.
• Must demonstrate a strong desire to serve others.

Responsibilities

• Greet visitors and addressing customer concerns.
• Assist members with check-in procedures.
• Promote membership engagement through interactions.

Skills

Customer service

Conflict resolution

Interpersonal skills

Organizational skills

Bilingual (English and Spanish)

Education

High School degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

A community-focused organization in the United Kingdom is seeking a Member Services Representative to enhance customer engagement and ensure service excellence. The role involves greeting visitors, assisting with membership sales, and maintaining member records in a professional environment. Candidates should possess strong customer service skills, a high school diploma, and the ability to work effectively with diverse communities. This position offers a dynamic work environment with opportunities for professional growth.