Luxury Digital Enquiry Specialist

Bayerische Motoren Werke Aktiengesellschaft; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automobile company is seeking a Customer Service Representative based in Greater London. The role involves adhering to service agreements, acting as a brand ambassador, and collaborating with the sales team to enhance customer experiences. Candidates should possess sales experience and excellent communication skills, ideally from within a luxury environment. This position offers a hybrid working model with competitive benefits including a company car scheme, continuous training, and 25 days of annual holiday.

Benefits

Highly competitive employee benefits package

Advantageous company car scheme

Continuous training and development

BMW Group Pension

25 days annual holiday

Qualifications

• Minimum 12 months’ experience in sales, customer service, or retail.
• Excellent communication skills, ideally in a premium environment.
• Strong proficiency in Microsoft Office.
• Exceptional attention to detail in reporting.

Responsibilities

• Adhere to service levels for enquiry response times.
• Act as a brand ambassador for BMW Group.
• Collaborate with colleagues for customer experience.
• Follow up with the sales team on customer engagements.

Skills

Sales experience

Customer service

Communication skills

Time management

Detail-oriented

CRM systems

Microsoft Office proficiency

Job description

A leading automobile company is seeking a Customer Service Representative based in Greater London. The role involves adhering to service agreements, acting as a brand ambassador, and collaborating with the sales team to enhance customer experiences. Candidates should possess sales experience and excellent communication skills, ideally from within a luxury environment. This position offers a hybrid working model with competitive benefits including a company car scheme, continuous training, and 25 days of annual holiday.