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Job Title: ERP Key Account Director (Remote)

Location: UK (Remote-based)

Industry Sectors: Retail & Manufacturing

Reports to: Senior Leadership Team

About the Role:

My client is seeking a highly skilled and dynamic ERP Key Account Director to join their team in a remote-based role, proactively managing a portfolio of 4-5 large enterprise accounts within the Retail & Manufacturing sectors across the UK. As a strategic partner, you will work closely with key stakeholders to drive the adoption and expansion of their ERP cloud/AI based solution stack (platform and consulting projects & services), ensuring the long-term success and satisfaction of our customers. This role requires an individual with a deep understanding of core ERP systems & consulting services, strong relationship-building skills, and a proven track record of managing complex enterprise-level accounts. You will be responsible for delivering exceptional service, driving revenue growth, and positioning their ERP solutions as critical enablers of business transformation.

Key Responsibilities:

Account Management & Growth:

Manage 4-5 high-value, strategic enterprise accounts in the Retail and Manufacturing sectors across the UK. Develop and execute tailored account strategies to ensure customer success, retention, and growth. Act as the main point of contact for senior stakeholders within each account, providing expert guidance and support up on their solutions. Identify and capitalize on new business opportunities within your accounts, driving revenue growth through up-selling, cross-selling, and expansion of existing relationships.

Strategic ERP Advisory & Consulting:

Serve as a trusted advisor to customers, understanding their business challenges and providing tailored ERP solutions to meet their needs. Work closely with internal teams (sales, technical, product) to ensure the successful implementation and ongoing optimisation of ERP solutions. Provide insights and recommendations to improve operational efficiency, leveraging ERP features and functionalities to drive business value.

Customer Success & Satisfaction:

Ensure high levels of customer satisfaction and act as the customer advocate within the organization. Monitor account health and proactively address any issues, ensuring timely resolution of concerns and continuous improvement. Conduct regular business reviews with clients to assess the impact of ERP solutions and identify areas for enhancement.

Collaboration & Internal Coordination:

Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure seamless delivery and ongoing support for your accounts. Share insights on customer needs, industry trends, and competitor activity to influence product development and business strategy. Work closely with the Senior Leadership Team to align account strategy with broader business objectives.

Key Requirements:

8/10 years proven experience as an Account Director, Client Partner, or Major/Key Account Manager within the ERP domain. Strong knowledge and sales of ERP systems, service sales and ideally with experience in the Tier One & Two Retail and/or Manufacturing sectors. Demonstrated success in managing large, complex enterprise accounts and driving business growth. Excellent communication, negotiation, and presentation skills, with the ability to build and maintain strong relationships with C-suite executives and key decision-makers. Strong understanding of business processes within the Retail and Manufacturing industries, with the ability to align ERP solutions to solve business challenges. Ability to work independently in a remote environment, with excellent time management and organizational skills. A results-oriented mindset with a focus on achieving revenue targets and customer satisfaction.

Desirable:

Experience with specific Microsoft Dynamics ERP platform or SAP, Oracle, IFS, Infor Background in ERP services sales (business transformation, ERP consulting, projects, digital innovation, or change management) within the Retail or Manufacturing sectors.

Why Join Them?

Work from Anywhere: Remote role with flexibility to manage your schedule. Impactful Work: Be at the forefront of helping some of the UK’s largest Retail and Manufacturing companies optimise their operations through cutting-edge ERP solutions. Competitive Salary & Benefits: Attractive salary up to £140K base, uncapped commission structure (£280K+), car allowance and full benefits package. Career Development: Opportunities for professional growth within a rapidly expanding organisation.

If you are an experienced Individual contributor and driven ERP Key/Major Accounts services sales professional with a passion for delivering new revenue streams, building relationships and driving customer success, we would love to hear from you!

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