Healthcare Support Worker - Clinical Care - Virtual Ward

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 30,000; Full time

Job summary

A regional healthcare provider in Norwich is seeking a healthcare support worker to enhance patient care through remote monitoring. You will educate patients, monitor their observations, and assist with technology setup, ensuring they receive compassionate care from the comfort of their homes. The ideal candidate will hold relevant qualifications or experience in healthcare. This role comes with flexible working hours and various staff benefits, contributing to a positive work-life balance.

Benefits

Flexible working hours

Excellent pension scheme

Discounted gym memberships

Free 24-hour confidential counselling

Support in career development

Qualifications

• NVQ Level 3 or equivalent qualification or significant relevant experience is required.
• Strong communication skills to educate patients effectively.

Responsibilities

• Provide education to patients on remote monitoring equipment.
• Monitor patient observations and respond to concerns.
• Assist with equipment setup and troubleshooting.

Skills

Remote patient monitoring

Patient education

Compassionate care

Communication skills

Team collaboration

Education

City and Guilds NVQ Level 3 or equivalent

Job description

Overview

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. Join our dynamic, award-winning Virtual Ward Team at the Norfolk and Norwich University Healthcare Trust (NNUHFT), where we are at the forefront of transforming patient care through remote monitoring and virtual support.

As a healthcare support worker you will play a vital role in supporting patients and their loved ones with remote monitoring equipment, enabling them to recover and be treated in their own homes and reducing their hospital stay. You will work closely with the whole team to ensure patients receive safe, compassionate and effective care at home. The post is based at the NNUHFT site.

Key responsibilities

• Provide education to patients on remote monitoring equipment
• Monitor patient observations and elevate concerns accordingly
• Provide remote support to patients via phone or video calls
• Assist with equipment set up and troubleshooting
• Document all care accurately using electronic systems
• Promote independence and well‑being in patients
• Liaise with members of the multi‑disciplinary team

Values

To support the delivery of a high‑quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values – People focused, Respect, Integrity, Dedication and Excellence – and behaviours that support and encourage an inclusive culture.

Qualifications and experience

City and Guilds NVQ Level 3, T levels, A levels in Care/Health and Social Care or equivalent qualification, or significant equivalent experience is required.

Benefits

• Flexible working hours
• Fast‑Track Staff Physiotherapy Service
• Multi‑faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service to NNUH Colney Lane site
• Free 24‑hour confidential counselling support
• On‑site nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

About NNUH

We are one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, and home to state‑of‑the‑art facilities such as the Quadram Institute. We work closely with the University of East Anglia, offering teaching opportunities for staff and placement opportunities for their students. Our workforce represents 94 countries worldwide. We collaborate with local services and are home to N/N Hospitals Charity.

Application

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Closing date

This advert closes on Sunday 14 Dec 2025.