Regulatory Affairs jobs in Regno Unito

Service Area: Strategic Housing, Development and Property Services

Reports To: Repairs Officer – Gas

Responsible For: N/A

Scale:

The purpose of the post is to provide operational housing maintenance services to enable the continuing improvement of the service. Under the direction of designated Repairs Officer, the post holder will undertake variety of work including inspections, repairs, servicing, improvements and replacement items in accordance with job orders work programme supplied. There is a special emphasis on improving the quality of customer service and the ad hoc repair service overall.

The post holder will ensure all work is carried out on time, on quality and in accordance with the agreed performance standards and to tenants’ satisfaction.

This list contains the main duties and responsibilities of the post holder but it is not an exhaustive list

1. To represent NNC during working hours and uphold our standards and values.
2. To undertake individual or joint tasks within the allocated area of work. All to be carried out in accordance with the current RAMS.
3. To meet work schedules for performance including keeping of any appointments or target times of work orders.
4. To undertake all trade based work to match basic skill requirement up to current qualifications and training, including multi‑skilling areas as set out in the skills audits.
5. To use PDA, mobile telephone or other mobile technology when on site to allow direct communication with the Repairs Officer or office bases staff.
6. To be responsible for day to day planning of own workload, managing impress stock/van as required, including any pre‑inspections/making appointments to ensure allocated work lead/jobs are completed to agreed performance levels and standards. Ordering of follow on work and materials as required. Individual or as team member carrying out all allocated work to meet requirement of the project/service/repairs programme. Complete of work in the appropriate target time to the agreed performance levels and standards.
7. There may be occasions when there will be the need to report directly to temporary site set up.
8. To work either individually or as part of the team on the following types as required at any given time
   • Responsive/Emergency Service
   • Cyclical Routine Service
   • Contract/Planned Maintenance/Voids Service
9. To operate to appointments made by call centre. To make Repairs Officer aware when leaving the property on every occasion of no access and also for any problems keeping appointments as soon as problem identified.
10. To operate within the method statement for all work including customer care and quality, including working within occupied properties in particular.
11. To complete all paperwork (electronic reports/certificates) used in different service areas as required and/or advise call centre/ Repairs Officer of the extent of any work variations or follow on work required.
12. To operate within a customer‑focused framework, putting the customer first.
13. To comply with safe working practises and adhere to the council’s Safety Policy. To ensure that all essential PPE and tools are maintained and used in an appropriate manner. To be responsible for the safety of oneself and members of the public/other trades at all times.
14. To comply with requirements relating to vehicle maintenance (eg vehicle cleaning and maintaining fuel levels) and completion of associated paperwork.
15. To attend team briefings or training as required.
16. To make full use of council’s multi‑skill agreement
17. Carry out reasonable allied duties to the above.
18. PDA – (personal data assistant) to operate effectively and efficiently according to NNC business objectives.
19. Ensure gas safety to all NNC owned domestic properties.
20. All work to comply with Gas installation and Use regulations 1998 and the latest Gas industry unsafe situation procedure edition.

• CCN 1 Core gas safety element E
• Time served apprenticeship E
• CPA1, CKR1, CENWAT 1, MET 1, HTR 1, Range Cooker, Unvented hot water. E

• Sufficient practical experience E
• Housing maintenance E
• Multi Skilled, OIL, LPG, Non Domestic Gas Qualification. D
• Numerate E
• Health and Safety Aware E
• Customer care skills E
• Good communicator D
• Willing to undertake training as and when required to cover changes in regulation and legislation. E
• Miscellaneous Must be motivated and a team player E
• Good interpersonal skills. E
• Aware of Equal Opportunities relevant to role. E
• Hold a valid driving licence or be able to arrange own transport. E