Quality Assurance jobs in United Kingdom
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General Manager
Job summary
A leading logistics firm is seeking a General Manager to lead its Manchester operation. The role requires strategic leadership in air cargo management, ensuring compliance with regulations and overseeing operational excellence. Ideal candidates possess senior leadership experience in the air cargo or logistics sector, along with a strong understanding of financial management. This position plays a crucial role in driving growth and maintaining high service standards in a fast-paced environment.
Qualifications
- Senior leadership experience in air cargo, freight forwarding, or logistics.
- Strong understanding of import/export processes and airline cargo handling.
- Proven P&L ownership and financial management experience.
Responsibilities
- Lead the Manchester branch and set strategic direction.
- Drive growth strategies to increase revenue and market share.
- Oversee daily warehouse, transport, and logistics operations.
- Ensure compliance with aviation security and regulatory standards.
- Manage branch P&L, budgeting and forecasting.
Skills
Right Now Group is recruiting on behalf of a well-established and growing air cargo and logistics services provider for a General Manager to lead its Manchester operation.
This is a senior leadership position with full responsibility for operational performance, commercial growth, financial results, and regulatory compliance. The role suits a strategic yet hands‑on leader with strong experience in air freight or cargo operations and a proven ability to manage complex, time‑critical environments.
- Lead the Manchester branch, setting clear strategic direction aligned with wider UK objectives.
- Build and maintain a high-performance, customer-focused, and safety-led culture.
- Drive continuous improvement across operations, people, and processes.
- Develop and execute growth strategies to increase revenue and market share.
- Build strong relationships with freight forwarders, airlines, and key partners.
- Identify new business opportunities and support sales and pricing initiatives.
- Oversee daily warehouse, transport, and logistics operations.
- Ensure consistent service quality, accuracy, and on‑time performance.
- Monitor and improve operational KPIs and service‑level agreements.
- Ensure full compliance with aviation security, CAA/IATA regulations, customs, and health & safety requirements.
- Maintain audit readiness and strong quality and security controls.
- Proactively manage operational, financial, and regulatory risks.
- Full ownership of branch P&L, including budgeting and forecasting.
- Drive profitability through cost control, efficiency, and performance management.
- Track and report financial performance against targets and KPIs.
- Lead, develop, and motivate management and operational teams.
- Set clear expectations and manage performance effectively.
- Promote an inclusive, accountable, and engaged workplace culture.
- Senior leadership experience within air cargo, freight forwarding, or logistics.
- Strong understanding of import/export processes and airline cargo handling.
- Proven P&L ownership and financial management experience.
- Knowledge of aviation security, CAA/IATA regulations, and customs compliance.
- Excellent leadership, communication, and decision‑making skills.
- Existing airline and integrator relationships are advantageous.
- Experience in wholesale air freight or forwarder-focused environments is preferred.
- Customer‑centric with a strong service mindset
- High levels of integrity and compliance awareness
- Results-driven with clear accountability
- Collaborative and people-focused leader
- Resilient and adaptable in a fast‑paced, operational environment
- Committed to continuous improvement and team development
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.