Head Of Temporary Accommodation & Support (Perm: South London)

Adecco; Greater London; On-site; GBP 94,000 - 101,000; Full time

Job summary

A leading recruitment agency seeks a Head of Temporary Accommodation & Support to join a Local Government client in South London. This permanent position offers a salary of £94,900-£100,800 per annum for a full-time role. Responsibilities include leading the housing assessment and support services, managing staff, and ensuring quality service delivery. The ideal candidate will have significant experience in local authority operations, demonstrating strong leadership and stakeholder management skills.

Qualifications

• Track record at senior level in local authority or large organisation.
• Experience in business planning and performance management.
• Evidence of improving outcomes through leadership.

Responsibilities

• Lead assessment and provision of housing for local residents.
• Manage responses to complex issues in service area.
• Ensure high-quality service delivery through staff motivation.

Skills

Leadership

Stakeholder engagement

Crisis management

Resource management

Job description

Overview

A fantastic opportunity has emerged for a Head of Temporary Accommodation & Support to join one of Adecco's leading Local Government clients in a permanent contract, paying between £94,900- £100,800 per annum. This is a full time role (36 hours each week, Monday to Friday) and interviews will take place in February 2026.

Key Responsibilities

Our client is based in South London and office attendance is required for a minimum of 3 days each week. You will be one of two Heads of Service who will support the Director of Homelessness Prevention & Accommodation as the Council's professional lead for housing.

You will be responsible for the assessment and provision of housing and accommodation for the local residents, income maximisation, identifying issues at the point of need and effectively targeting support and embedding resilience within our clients' residents to minimise repeat access and deliver a long term community based sustainable solutions.

You will ensure the provision of a consistent and high quality services to customers, by leading and motivating managers and their teams and embedding a culture of excellent customer service that delivers great community outcomes at real value. You will also undertake the role of strategic lead including associated policies and procedures in relation to temporary, emergency and settled accommodation and support service.

• Planning and ensuring service delivery within a complex / diverse service area. Controlling operational activities within the service area and ensuring professional standards are delivered.
• Managing responses to complex professional or politically sensitive issues within the area of responsibility.
• Managing key relationships with delivery partners/providers to commission and deliver outcomes within area of responsibility.
• Developing service plans to meet strategic business goals, ensuring full compliance with all internal and external standards.
• Ensuring the development and delivery of continuous improvements in all aspects of the service.
• Leading, motivating and developing staff to create and maintain a highly competent and participative workforce.
• Identifying, securing, deploying and managing the resources necessary for the service area to meet or exceed its objectives.

Key Qualifications

• Demonstrable track record and background of consistent achievement at senior level in a local authority or large complex organisation.
• Experience of establishing and implementing business planning processes and performance management systems to ensure appropriate and cost effective service delivery.
• Significant experience of leadership at a senior level in a large organisation with evidence of the personal and professional qualities that have made a positive difference.
• Experience of working successfully, with evidence of leadership interventions, in partnership with a wide range of internal and external stakeholders / bodies including statutory bodies and organisations.
• Proven track record, with evidence of personal impact, in leading, at a senior level, operational teams to deliver improved outcomes that meet the policy objectives of the organisation.
• Proven track record in leading, at a senior level, the strategic design and direction of services.
• Significant track record in executing team and individual performance effectively.

Our client is willing to consider applicants who are on notice periods of up to three months. Only applicants who feel they meet the above criteria need apply.