Product Owner jobs in United Kingdom

Salary : £40,000 - 70,000 per year

• Experience with a CRM IT system or a strong IT Application background with ambition to become specialised in CRM.
• Hands‑on configuration of workflows, forms, user access, and integrations.
• Experience or exposure working with communications platforms such as WhatsApp for Business, SMS gateways, or embedded chat tools.
• Confident managing roadmaps, product backlogs, and stakeholder communication.
• Strong grasp of API‑based system integrations and data handling principles.
• Excellent stakeholder management and cross‑team collaboration skills.
• Ability to balance short‑term fixes with long‑term scalability and improvement.
• Background in B2B services, automotive aftermarket, or multi‑brand retail networks (desirable).
• Experience or exposure to HaloCRM is advantageous.
• Experience working with product catalogues, ticketing tools, or customer loyalty systems (desirable).
• Familiarity with Agile delivery and product lifecycle best practices (desirable).
• Understanding of affiliate or franchise business models (desirable).
• Pragmatic and delivery focused.
• Strong communicator who can translate business challenges into technical change.
• Curious mindset with a passion for problem‑solving and continuous improvement.
• Resilient and comfortable navigating ambiguity and legacy systems.
• Ability to manage your own priorities and time allocation daily to balance immediate high priorities and long‑term change delivery.

• Lead the roadmap for AAGs CRM and integrations across multiple business units and user groups.
• Define and drive rationalisation of legacy CRM systems into a single HaloCRM platform.
• Engage stakeholders across Garage Networks, Affiliate Services, Sales, and Operations to gather requirements and prioritise enhancements.
• Translate business needs into backlog items, managing delivery and adoption across a cross‑functional team.
• Configure HaloCRM workflows, screens, automations, and integrations.
• Manage user access, permissions, roles, and security settings in line with best practice.
• Implement communication workflows using WhatsApp, ticketing, or other integrated channels.
• Maintain detailed documentation of data models, permissions, and business rules.
• Design and manage integrations with other core platforms (e.g. ERP, eCommerce, affiliate portals).
• Support developers and third parties with API documentation, test cases, and deployment coordination.
• Evaluate and implement low‑code / no‑code tools where appropriate for operational automation.
• Champion structured change processes to minimise disruption and ensure alignment with business needs.
• Conduct training, provide user support, and drive adoption through comms and engagement initiatives.
• Co‑ordinate focus groups to capture feedback and plan the rollout of new processes and system functionality to UAT delegates.
• Act as subject matter expert (SME) for all things CRM related to UK & Ireland.

• API
• CRM
• Embedded
• ERP
• Support
• Network
• Product Owner
• Security

At Alliance Automotive Group, we are a leading distributor of passenger and commercial vehicle parts across Europe, supported by a robust logistics network. We offer a hybrid work environment from our main IT offices located in Birmingham, Bradford, or Rotherham, with the possibility of travel. Were looking for a hands‑on CRM Product Owner to lead and optimise our HaloCRM environment and its integrations, engaging closely with various stakeholders to drive our customer engagement initiatives. Join us to shape a critical platform in a dynamic environment with strong benefits and opportunities for impact.

last updated 51 week of 2025