ACE Product Owner - WEB - Doxford, SR3 3XP

Arriva Group; North East; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading transport organization is seeking an ACE Product Owner to join their Customer Experience team. This full-time role, based in either Sunderland or London, requires expertise in CMS environments, especially Drupal and Site Studio. The successful candidate will define the CMS roadmap, collaborate across teams, and enhance web experiences. Strong stakeholder management and a solid understanding of UX and SEO principles are essential. The closing date for applications is Friday 26th December 2025.

Qualifications

• Experience as a Product Owner or UX Designer familiar with CMS environments.
• Knowledge of Drupal CMS and Site Studio.
• Strong understanding of UX principles and SEO.

Responsibilities

• Define and maintain the roadmap for CMS and Site Studio capabilities.
• Collaborate with stakeholders to deliver a high-quality web experience.
• Monitor performance metrics and user feedback for improvements.

Skills

Product Owner experience

UX design knowledge

Drupal CMS understanding

Stakeholder management

Agile methodologies

SEO principles

Job description

We have strong roots dating back to 1938, an ambitious growth and sustainability agenda and a continuous developing relationship with I Squared Capital - a global infrastructure investment fund manager - who acquired Arriva in 2024. We are looking for an ACE Product Owner to join our Arriva Customer Experience (ACE) team on a full‑time, permanent basis. This role will be based at either our Sunderland or London office.

Responsibilities

• Define and maintain the roadmap for CMS and Site Studio capabilities. Act as the subject‑matter expert for Site Studio components, templates, and workflows.
• Ensure governance and best practices for content creation, publishing and design consistency.
• Oversee creation and editing of content using Site Studio’s visual builder.
• Manage reusable components, global styles and responsive layouts.
• Implement SEO‑friendly practices, including schema markup and canonical link management.
• Collaborate with stakeholders and work closely with marketing, design/UX and technology teams to deliver a high‑quality web experience.
• Liaise with external vendors and technology partners for CMS enhancements.
• Design, maintain and optimise end‑to‑end workflows for CMS changes.
• Implement role‑based permissions and ensure compliance with governance standards.
• Integrate workflows with agile sprint cycles for timely delivery of website updates.
• Monitor workflow efficiency and introduce automation where possible.
• Provide training and documentation for teams on workflow processes and Site Studio best practices.
• Continuously monitor performance metrics and user feedback to drive iterative improvements.
• Stay updated on emerging CMS technologies and Site Studio features.

Qualifications

• Experience as a Product Owner or UX Designer familiar with CMS environments.
• Knowledge of Drupal CMS and Site Studio.
• Strong understanding of UX principles, responsible design and SEO.
• Excellent stakeholder management and communication skills.
• Familiarity with agile methodologies and product management tools.
• Key success criteria for the role:
  • A well‑defined CMS and Site Studio roadmap aligned with business objectives.
  • Roadmap communicated and understood by all stakeholders.
  • Features and enhancements prioritised based on measurable business value.
  • Demonstrate improvement in customer experience and engagement metrics.
  • Backlog items well‑groomed, prioritised and linked to strategic goals.
  • Decisions supported by analytics (e.g., user behaviour, SEO performance).
  • KPIs tracked and reported consistently.
  • Adoption of new CMS capabilities or Site Studio features that enhance efficiency.

This job description sets out the main duties and responsibilities of the job holder. The role may also change in light of future business needs and personal development. The closing date for applications is Friday 26th December 2025. Arriva Group reserves the right to close this vacancy early.