Operations Analyst jobs in United States

Job Title – Operations Consultant – German Speaking

Department/Sector – Travel

Job Location – London – Harrow

Salary – £17k – £20k

Our client is one of the leading Inbound Tour Operators specialising in Great Britain and Ireland. Their clients are based throughout Europe with the majority in German and French speaking countries.

They are looking for a German speaking Operations Consultant who will be required to oversee the operations of groups and ensure that clients’ expectations and requirements are more than met.

You will be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed.

They need you to ensure that requested amendments are confirmed within company deadlines and that the client is constantly updated on the status of the group.

Responsibilities:

• Responsible for inserting accurate costing information
• Issue the proper documentation (e.g. confirmations, vouchers and general information) on time
• Responsible for ensuring that payment for bookings is collected in accordance with company requirements

Key Skills/Experience Needed:

• Friendly and very customer orientated
• Highly accurate
• Able to work to tight deadlines
• You thrive in a busy environment
• Fluent in German and English, both written and spoken
• Destination knowledge (Great Britain and Ireland)
• A great team spirit
• Relevant education in tourism or business administration (e.g. apprenticeship or studies)
• Experience in group or coach travel (e.g. work placements)
• A positive attitude