Golf Assistant

The Belfry Hotel and Resorts; Sutton Coldfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious golf resort in Sutton Coldfield is hiring a Golf Operations Assistant. This role entails ensuring excellent service for customers, managing daily operations of the golf course, and supporting the management team. The ideal candidate should have strong customer service skills, passionate about golf, and be capable of effectively communicating. Benefits include wellness programs, career development opportunities, and staff discounts.

Benefits

Discounted gym membership

Wellness programs

Team social events

Free meals on shift

Live-in accommodation for up to 3 months

Qualifications

• Experience in a customer service role.
• Passionate about golf, with a golfing background preferred.
• Confident communication skills.

Responsibilities

• Ensure smooth running of the Golf Operation daily.
• Handle customer queries in a professional manner.
• Maximize revenue opportunities for the golf operation.

Skills

Customer service

Communication

Golf knowledge

Job description

About the role

This role is a 40-hour contract working 5 days out of 7

Working as a Golf Operations Assistant your main duties are to provide excellent service to customers within all functions of the Golf Operation and to support the Golf Operation Management team in the smooth running of the Derby, PGA National and famous- Brabazon Golf Course, whilst maximising all revenue opportunities.

You will also be responsible for:

• To undertake and complete starter duties and ranger duties to ensure the smooth running of the Golf Operation on a daily basis
• To operate the Golf course shuttle bus, Bag Store and Bag Drop facility as and when necessary
• To deal with customer enquires and queries in a polite and professional manner
• To have an understanding and awareness of the resort and promote The Belfry and facilities to customers at every opportunity
• To maximise revenue and departmental targets to increase revenue for the golf operation

About you

The ideal candidate will be passionate about golf and have experience either playing golf or comes from a golfing background. You will also be

• Guest-focused and able to deliver exceptional customer service.
• A clear and confident communicator.
• Passionate about working in a high-quality golf resort environment that celebrates individual and team success.

Belfry Benefits

Wellness

• Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
• Team social events throughout the year
• Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
• The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support.
• Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want
• Healthcare schemes: life assurance, 24-hour GP, health cash-plans
• Employee Assistance Programme
• The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

Showing some appreciation

• Long service awards
• Additional paid holiday for long service
• Reward Vouchers
• Free meals on shift in our canteen
• Annual Belfry awards
• Team appreciation events
• Fantastic resort discounts across restaurants, bars, retail, and golf
• Bed & Breakfast from £35 per room
• Free staff parking
• Subsidised taxi service for those who don’t drive
• Live-in accommodation for up to 3 months
• Relocation bonuses

Learning & Development

• Excellent training and career opportunities
• Internal career pathways programmes
• Access to The Belfry Campus Learning
• Commitment to developing our team through apprenticeship programmes

Making a difference

• Belfry ESG committee, dedicated to delivering an environmentally sustainable business
• Supporting industry, local and national charities
• Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes