Trainee Audio Visual Technician

Encore; Greater London; On-site; GBP 27,000; Full time

Job summary

A global event technology leader is seeking Trainee Audio Visual Technicians to join its team in London. This full-time role offers a 9-10 week training program in Uxbridge, covering audio, video, and lighting setups, followed by permanent placement at a central London venue. Ideal candidates should have strong communication skills and a passion for technology, without prior experience required. Opportunities for career growth are substantial as you work alongside professionals in a dynamic environment.

Benefits

Private Healthcare after 12 months

Employee supported volunteering

Enhanced family leave provisions

Perkbox

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined career path

Access to state-of-the-art technology

Global presence and opportunities

Long Service Programme

Qualifications

• 1-year of customer service or hospitality experience is preferred.
• Keen interest in live events / audio-visual industry.
• Comfortable working in a smart 5-star environment.

Responsibilities

• Assist with setup and operation of audio, lighting, and video equipment.
• Troubleshoot technical issues that arise during events.

Skills

Communication skills

Customer service

Technical troubleshooting

Ability to work under pressure

Education

No formal education required

Job description

Trainee Audio Visual Technician

• This role will be starting March 2026
• We will be conducting an 'in-person' interview day for selected candidates in Uxbridge, UB8 2LS (date to be confirmed)
• Starting salary will be: £26,760

Come and join the ‘World’s Largest Event Technology & Service Provider’. Our global footprint, combined with the diverse talents of our people around the world, allows us to produce inspiring events from annual corporate events to full productions.

Approximately 1.7 million in-person, virtual and hybrid events are produced annually. So, you will be joining our growing global team, in which you could potentially explore opportunities in more than 20 countries across North America, Europe, the Middle East, Australia and Asia.

In your role, you will be helping us create unique event solutions for customers and each day is filled with new and exciting challenges. Every step of the way, you’re surrounded by talented people who have your back – artistic visionaries, meticulous managers, and technical wizards. The opportunities here – and the cutting-edge technology at your fingertips – make coming to work inspiring.

The opportunities to grow and build on your knowledge and talents are limitless, with our teams in Digital Services, Creative Services, Sales, Power, Rigging, IT, Finance, Marketing, HR, Product Management and more. No matter where you begin at Encore, you’ll find so many ways to grow personally and professionally, advancing your career.

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise, and excellence, while connecting us more closely to our customers

Your perspective

• 9-10 weeks of intensive training to get you ready for work at one of our central London venue partner locations
• Private Healthcare after 12-months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Position Overview

We are looking for up to 10 Audio-Visual Trainee's who will undertake a 9-10 week training scheme with assessment points along the way, where you will learn everything you need to know about being a Live Event Technician. Training will cover 4 main themes:

• Audio setup and operation
• Video and projection system set up and operation
• Lighting set up and operation
• 5-star Customer Service training

After the intensive training is completed, you will be placed at one of our central London locations where you will continue to learn the requirements of the role on the job, supported by our fantastic venue teams and learning partners.

As an AV Trainee, you will be responsible for assisting with the setup and operation of audio, lighting, and video equipment at a range of corporate events. You will work closely with experienced Trainers to learn how to install and operate equipment such as microphones, speakers, projectors, video wall and lighting systems. You will also learn how to troubleshoot technical issues that may arise during events.

This is a full-time permanent role with expected progression to Technician.

The ideal candidate should be comfortable in a 5-star hospitality environment, have excellent communication skills, be able to work well under pressure, and have a passion for technology. No prior experience is required as full training will be provided. although a keen interest in live events would be beneficial.

Before applying please ensure you are comfortable with:

• Working hours as an AV Technician can sometimes be at unsociable times (start early, end late, weekends etc) depending on the event schedules.
• During the busy times of the year, it is not always possible to have people take annual leave at peak times
• Our 5-star corporate events environment requires a professional approach, including strict grooming and uniform standards. We need candidates to be comfortable working in a smart 5-star environment, in which uniform and service standards will be high.
• The 9-10 week trainee course will mostly take place at our Uxbridge site. Then, following you passing the course, you will be given a full-time role at one of our central London venues. If you do not think you can commute to Uxbridge for 10-weeks, and then work permanently in London, this role will not be right for you.
• AV Technicians at Encore are given a ‘home venue’ where you will be based for most of the time, however there are also potentially occasions when you might be required to work at other venues where required.

Key Job Responsibilities

During the training phase: Be prompt, ready and eager to learn, support other trainees when required, show a willingness to improve and develop yourself.

• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.

Job Qualifications

• 1-year of customer service or hospitality experience is preferred (but not required).
• A keen interest in live events / the audio-visual industry would be ideal.
• Being comfortable working in a smart 5-star environment will also be a key aspect of the role.
• This role requires 9-10 weeks of paid training in Uxbridge, and then progresses to a permanent role in London

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.