Process Manager

Chartered Institute of Procurement and Supply (CIPS); Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading delivery company is seeking a Process Manager in Coventry to oversee traffic throughput in the National Hub. The role requires effective resource management, team leading, and ensures high safety and operational efficiency standards. With previous management experience, ideal candidates will communicate effectively and work flexibly across all hub areas. Benefits include at least 28 days of annual leave, career progression opportunities, and inclusive perks such as shopping vouchers and healthcare.

Benefits

Annual Leave: At least 28 days

Career Progression

Inclusive Benefits: Flexible perks, insurance, healthcare

Qualifications

• Minimum of 1 year working in a comparable or acting Management role.
• History of managing teams of 20+ operatives.
• Knowledge of resource management and training & development.
• Excellent communicator at all levels.

Responsibilities

• Ensure effective planning and deployment of all operational resources.
• Ensure all staff receive adequate training.
• Complete daily operational shift reports.
• Achieve or exceed KPI targets.

Skills

Resource management

Team management

Communication skills

Microsoft Office

Job description

The Vacancy

Position: Process Manager
Contract Type: Permanent - 45 hours
Location: Baginton, Coventry
Shift: Night shift / Monday-Friday / 18:30 - 04:30

Join the UK's premier parcel delivery company

What you'll do:

Process Manager is a key management position within the National Hub, reporting directly to the Operations Management Team. You will ensure the safe and efficient throughput of traffic within the various sortation areas of the Hub operation, in accordance with the individual work area requirements. You will promote a team working culture with high priority given to workplace safety and operational efficiency. You will have the ability to work and manage your own time, as well as the flexibility to cover all areas within the Hub operation.

Key Role Responsibilities:

• To ensure the effective planning and deployment of all operational resource in accordance with the work area requirements.
• To ensure all staff receives adequate training and that training remains concurrent in accordance with the work area requirements.
• To ensure all pre and post shift equipment checks are completed and reported in accordance with the work area requirements.
• To ensure all equipment defects are reported in accordance with the work area requirements.
• To ensure all KPI targets are achieved or exceeded in accordance with the work area requirements.
• Take initiative and make decisions that are right for colleagues, customers and the operation.
• To ensure we deliver a quality service to our customers and colleagues and a personal commitment to ensure quality through our Standard Operating Procedures (SOPs) to ensure we deliver consistency throughout our network.
• Compile and complete daily operational shift reports in accordance to work area requirements.
• Comply with company the Company Code of Conduct.

What We Can Offer You:

• Annual Leave: At least 28 days of annual leave (including Bank Holidays).
• Career Progression
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

What We're Looking For

• Minimum of 1 year working in a comparable or acting Management role.
• History of managing teams of 20+ operatives.
• Knowledge of resource management, deployment and training & development.
• Excellent communicator at all levels and be able to provide, receive and implement operational information and instruction.
• Computer literate particularly Microsoft office

At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let's deliver it together.

About Us

Introducing Evri Premium - an exciting addition to the Evri family.

Evri Premium is the result of the merger of Evri and DHL eCommerce UK, offering services including tailored mail collection and processing, a separate network for high-value or time-sensitive deliveries, and expanded international capability across our global shipping operation. It enhances Evri's unique, flexible and cost-effective model to provide even greater choice for consumers and businesses, from occasional senders and online sellers to major retailers. With our team of 30,000+ couriers and locations across the UK including more than 15,000 ParcelShops and lockers, we get over 1 billion parcels and letters annually from A to everywhere.

We wouldn't be the UK's premier parcel delivery group without our incredible people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering a best-in-class service. There are fantastic opportunities throughout the Evri Group, so take a look to see where you might fit in. We can't wait to hear from you.

Our Benefits

• Free digital GP service for all colleagues and their family
• Retailer discounts
• Great career progression
• Bonus schemes (grade dependent)
• 50% discount on sending parcels through Evri
• Cycle to Work scheme
• Up to 25 days holiday
• Employee Assistance Programme with free counselling
• Retailer discounts
• Great career progression
• Up to 25 days holiday