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Tool Kit Depot is a trusted and much-loved tools and servicing company with a history that dates back to the 1940s.

The booming tool market and rise of DIY culture in Australia over the years led us to become market leaders, providing an extensive and diverse tool offering for all trade and DIY experts.

Our founders were famous for quality, loyalty and expert service – values that live on in a modern environment for today’s trade professional at Tool Kit Depot.

The Tool Kit Depot team is growing, and we need the right people to grow with us. We are looking for an experienced, Online Fulfilment Customer Care Team Member to join our team.

• Keeping the online orders rolling—from processing payments to making sure everything gets where it needs to go.
• Giving our customers the VIP treatment by sorting out any order issues with a smile.
• Chatting with customers across phone, email, and social media to keep them in the loop.
• Helping out the wider Online Operations Team when needed—because teamwork makes the dream work!

• Someone with experience in a similar role (bonus points if you’ve worked in retail or customer service!).
• A true team player who thrives in a fast-paced environment.
• A quick thinker who can juggle multiple tasks and make good calls under pressure.
• A go-getter with a “can-do” attitude—we love problem solvers!
• Someone with great attention to detail (you’ll be making sure orders and payments are spot-on!).
• A person who’s happy to work across a 7-day roster (we take turns covering weekends).

• Team discounts and perks from our corporate partners.
• Career growth, training, and learning opportunities.
• A fun, down-to-earth team that makes work enjoyable.
• A flexible and inclusive work environment where your ideas are valued.

We’re all about great tools, great service, and great people. So, if you’re keen to be part of a legendary team, hit that apply button now

• Salary match
• Number of applicants
• Skills match

Your application will include the following questions:

1. Do you have customer service experience?
2. Which of the following statements best describes your right to work in Australia?
3. How many years' experience do you have as a Customer Care Consultant?
4. What’s your expected annual base salary?
5. How much notice are you required to give your current employer?
6. Do you have a current Australian driver's licence?
7. Which of the following Microsoft Office products are you experienced with?
8. Are you available to work on a rotating roster?

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