Customer Consultant - Cavendish Online

Lloyds Banking Group; Bristol; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading financial services organization in Bristol is looking for a motivated Customer Consultant to join their Cavendish Online business. The role involves building relationships with customers, understanding their needs, and providing exceptional service. You will work in a hybrid model, requiring at least 40% of your time in the Bristol office. The ideal candidate should possess strong interpersonal skills, attention to detail, and a proactive attitude towards helping customers achieve their objectives.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Adaptable benefits such as discounted shopping

22 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience in engaging with customers and understanding their needs.
• Ability to communicate easily and confidently.
• A genuine desire to assist customers.

Responsibilities

• Identify and understand customer needs.
• Support new and existing customers with financial service inquiries.
• Process calls and information accurately while adhering to relevant regulations.

Skills

Interpersonal skills

Organizational skills

Communication skills

Attention to detail

Proactive approach

Job description

JOB TITLE: Customer Consultant - Cavendish Online
SALARY: £29,162
LOCATION: Bristol

HOURS: Full-time - 40 hours. (Monday -Thursday 9.45am-7pm and Friday 9.45am-6pm).

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues and a genuine desire to do the right thing, we'd love to hear from you.

Supporting our Cavendish Online business, we're currently looking for enthusiastic and driven Customer Consultants. You'll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is a fantastic opportunity for a motivated and adaptable individual to make a real impact, helping ensure more customers receive the protection and support they deserve.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

You’ll have good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression.

You’ll support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience.

You’ll have strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Identify customer needs
• An easy and confident communicator
• A genuine desire to help our customers
• A desire to help the business meet its objectives by succeeding in your own KPI's.
• Proactive and organised, with an ability to manage your workload
• Positively influence others by demonstrating core values and behaviours.
• Be open and receptive to feedback and improvement suggestions
• Empower others by sharing your skills and knowledge.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!