Café Assistant

University College Birmingham; Birmingham; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading educational institution is seeking a Café Assistant in Birmingham. The successful candidate will deliver high-quality service in a busy food outlet, requiring experience in café environments and strong customer service skills. Responsibilities include providing support in both front and back house operations. The role offers generous annual leave and excellent employee benefits, including subsidised healthcare and professional development opportunities. Join a dynamic team in a fast-paced catering setting.

Benefits

Generous allocation of annual leave

Excellent Local Government Pension Scheme

Subsidised private healthcare

Free on-site gym membership

Heavily-subsidised on-site car parking

Qualifications

• Experience working in a food outlet.
• Sound knowledge of food hygiene standards.
• Confidently upsell products.

Responsibilities

• Deliver high-quality service in a busy food outlet.
• Work flexibly to meet operational demands.
• Act as a supportive member of the team.

Skills

Excellent customer service skills

Experience in a busy café environment

Knowledge of food hygiene standards

Ability to upsell products

Job description

Job Title: Café Assistant

Location: Birmingham

Salary: £23,742 - £26,093 per annum - SS1

Job type: Permanent, Full-time

UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.

The Role

A position has become available within the Catering Department at University College Birmingham for a Café Assistant. The successful candidate will work as part of a professional and diverse team in a busy food outlet, delivering high-quality service in a fast-paced environment.

Applicants must have experience working in a busy café environment, with both front- and back-of-house experience, including point-of-sale systems and food service. The successful candidate will be proactive and act as a positive and supportive member of the team.

Candidate Requirements

Candidates should have experience working in a food outlet and possess a sound knowledge of food hygiene standards and health and safety regulations, ensuring full compliance with due diligence requirements.

Excellent customer service skills are essential, with the ability to confidently upsell products and knowledge of online or digital ordering platforms.

The post holder will be expected to work flexibly to meet the operational demands of the service.

Benefits

• Generous allocation of annual leave
• 29 days' paid leave per year
• 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
• Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including technology and cycle
• Heavily-subsidised on-site car parking in central Birmingham
• Free on-site gym membership

Extra Information

Closing Date - 4th January 2026

Interview Dates - TBC

UCB has achieved the Investors in Diversity Bronze Award

You may need to obtain permission to work in the UK if you don't already have the unrestricted right to work in any role. There are various types of visa which include the right to work. You can check if you need a UK visa using the Government's online tool and find information about UK visa routes and the eligibility criteria that must be met for each route. All staff are required to prove their right to work in the UK before they start work.

All applicants for employment at the University will be expected to undertake an Enhanced Check with the Disclosure and Barring Service prior to commencement.

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with previous job titles and experience of; Food Services Assistant, Catering Assistant, Kitchen Assistant, Front of House Assistant, Food Assistant, Service Assistant, Waiter, Waitress, Host, Hostess, Customer Service Assistant, Café Worker, Shop Assistant, Food Prep, FOH, BOH may also be considered for this role.