Repairs And Servicing Coordinator

Daniel Owen Ltd; City Of London; On-site; GBP 27,000 - 28,000; Full time

Job summary

A property management company is seeking a Repairs and Servicing Coordinator to handle tenant and client enquiries, allocate workloads, and maintain high standards of customer service. The ideal candidate will have at least one to two years of administrative experience, good IT skills, and the ability to manage pressures effectively. This full-time position offers a salary of £27-28K and is based in East London, Monday to Friday work schedule.

Qualifications

• Minimum one to two years' administrative experience.
• Proven track record in property administration.
• Ability to stay calm under pressure.

Responsibilities

• Handle telephone and email enquiries from tenants and clients.
• Liaise with tenants and clients to ensure quality service.
• Allocate workload to engineers and manage schedules.
• Provide quotes and ensure jobs are financially complete.
• Manage distribution of safety certifications to clients.

Skills

Property administration

IT skills (Word, Excel, PowerPoint)

Communication skills

Organizational skills

Problem-solving skills

Teamwork ability

Job description

Repairs and Servicing Coordinator

Monday to Friday
(Apply online only)
£27-28K
Based in East London

Duties will include but not limited to:

• Deal with day-to-day telephone and email enquiries from tenants and Clients, in a timely and professional manner
• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved.
• Promote an efficient and professional image to all customers, always maintaining a high standard of customer service.
• Daily allocation of workload to engineers on our System
• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
• Review and monitor progress of works and book in further works.
• Providing quotes, updating, and closing jobs and making sure jobs are financially complete.
• Invoicing jobs to correct Clients.
• Distribution of gas and electrical certification to clients as required.
• To ensure parts are ordered and arranged ahead of time to ensure smooth running of service delivery and prevent recall access rate.
• To arrange and order parts as required for jobs and place on outgoing shelf readily accessible for pick up. Ensure parts are logged accordingly.
• Ensure adequate and clear job notes and instructions are provided.
• To Update clients and customers via emails and portals such as Fix Flo and CRM
• Effective dairy management and utilisation
• Prioritise allocation of emergency and vulnerable tenant jobs
• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
• Reaching KPIs and SLAs in line with business contracts
• To build and maintain professional working relationships with those inside and outside of the business.
• Other duties as required to meet the needs of the company.

The right candidate ideally will possess the following:

• Proven track record in property administration would be beneficial
• Candidates should have a minimum of one-two years' administrative experience
• Good IT knowledge - able to use Word, Excel and Powerpoint.
• Ability to stay calm under pressure.
• Excellent organisational skills.
• Ability to prioritise and be flexible.
• Good communication and team working skills.
• Enthusiastic and confident nature.
• Ability to work on own initiative.
• A team player able to build good working relationships with colleagues.
• Able to solve problems quickly and effectively