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Customer and Trading Manager - Online

Sainsbury's Supermarkets Ltd

Stevenage
Presencial
GBP 60 000 - 80 000
Há 5 dias
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Customer and Trading Manager - Online

Sainsbury’s Group

Maidstone
Presencial
GBP 60 000 - 80 000
Há 5 dias
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Ecommerce Executive

Adecco

England
Híbrido
GBP 25 000 - 28 000
Há 5 dias
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Free Customer Service & PSD Course for Unemployed Londoners - starts 8th Jan

Step Ahead Recruitment Ltd.

Greater London
Híbrido
GBP 40 000 - 60 000
Há 7 dias
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Online Merchandising Executive (Mat Cover)

CPI Selection

England
Presencial
GBP 30 000 - 35 000
Há 7 dias
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discover more jobs illustrationDescobre mais oportunidades do que em qualquer outro lugar. Procura mais ofertas agora

Account Manager

Omega Resource Group

England
Híbrido
GBP 32 000 - 36 000
Há 7 dias
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Account Manager

Omega Resource Group

Gloucester
Híbrido
GBP 32 000 - 36 000
Há 7 dias
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Ecommerce Trading Lead – no7

BOOTS

Greater London
Presencial
GBP 60 000 - 80 000
Há 7 dias
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College Dean

Summer Boarding Courses

Oxford
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GBP 125 000 - 150 000
Há 3 dias
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Business Development Manager - Online Employee Benefits Platform & Broking Services

Aon Corporation

City Of London
Híbrido
GBP 65 000 - 85 000
Há 3 dias
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Community & Comms Executive

Freelancingforgood

Greater London
Híbrido
GBP 60 000 - 80 000
Há 3 dias
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Customer Assistant - Online

Morrisons

Otley
Presencial
GBP 40 000 - 60 000
Há 3 dias
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Bid Manager - French speaker - Short-term contract - M/F

WTW

Grã-Bretanha
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GBP 50 000 - 70 000
Há 3 dias
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Head of Ecommerce

Rocking Zebra Milton Keynes

Bristol
Presencial
GBP 70 000 - 80 000
Há 3 dias
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Online Team Leader

Morrisons

Otley
Presencial
GBP 60 000 - 80 000
Há 3 dias
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QA Supervisor ( Nights )

Compleat Food Group

Greater London
Presencial
GBP 35 000 - 38 000
Há 3 dias
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Early Years Practitioner (Nursery) - January Start

Protocol Education Ltd

Stockport
Presencial
GBP 60 000 - 80 000
Há 3 dias
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Teaching Support Virtual Classroom Tutor

Best Practice Network

Leeds
Teletrabalho
GBP 30 000 - 40 000
Há 4 dias
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Online Tutor

Newstaff Employment Services Ltd.

Leeds
Teletrabalho
GBP 10 000 - 40 000
Há 4 dias
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Learning Facilitator

onlyFE

The Holme
Presencial
GBP 29 000
Há 5 dias
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SEN Teaching Assistants

Empowering Learning

Greater London
Presencial
GBP 40 000 - 60 000
Há 5 dias
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Online Psychology Tutor - Part Time

FindTutors

Sunderland
Teletrabalho
GBP 10 000 - 40 000
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SEN Teaching Assistants

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Greenwich
Presencial
GBP 22 000 - 30 000
Há 5 dias
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Online Biology Tutor - Part Time

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Newcastle upon Tyne
Teletrabalho
GBP 10 000 - 40 000
Há 5 dias
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Online Biology Tutor - Part Time

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Customer and Trading Manager - Online
Sainsbury's Supermarkets Ltd
Stevenage
Presencial
GBP 60.000 - 80.000
Tempo integral
Há 5 dias
Torna-te num dos primeiros candidatos

Resumo da oferta

A leading UK supermarket chain located in Stevenage is seeking an Online Manager to oversee the online picking and delivery operations. The role involves managing teams, ensuring high standards of customer service, and delivering on performance indicators. Ideal candidates will have previous experience in a fast-paced environment, strong leadership skills, and a proven track record in achieving operational excellence. This position offers a competitive salary and various benefits including discounts and performance bonuses.

Serviços

10% discount card
Annual bonus scheme
Free food and hot drinks
Generous holiday entitlement
Pension matching
Wellbeing support
Cycle to Work scheme
Special offers on memberships and more

Qualificações

  • Previous experience in managing a team in a fast-paced operational environment.
  • Proven track record of delivering excellent customer service.
  • Ability to meet or exceed KPIs related to sales and customer satisfaction.

Responsabilidades

  • Plan and lead an online picking and delivery team.
  • Engage and coach a large team of shoppers and drivers.
  • Collaborate with other managers to enhance store performance.

Conhecimentos

Line management responsibilities
Customer service skills
KPI delivery
Operational leadership
Performance management
Descrição da oferta de emprego
Salary: From £30,450
Location: Coreys Mill Store, Stevenage, SG1 4AE
Contract type: Permanent
Business area: Retail
Closing date: 03 January 2026
Requisition ID: 400030713

Leading in our stores:

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

  • Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in‑store online service
  • Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in‑store customers.
  • Collaborate with other managers to ensure the success of shopping experience of the overall store
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great online manager:

  • Previous line management responsibilities in a fast‑paced, operational environment.
  • Provides brilliant customer service and coaches a team to do the same.
  • Delivers KPI's or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and comfortable doing this alone in the absence of more senior management.
  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • An annual bonus scheme based on our, and your, performance.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension – we’ll match 4‑7.5% of your pension contributions.
  • Sainsbury’s share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like‑minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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