Community & Comms Executive

Freelancingforgood; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A progressive company is seeking a Community & Comms Executive to enhance customer engagement across social media and promote a positive brand image. Ideal candidates will have strong communication skills, an interest in sustainability, and experience in customer service. You'll be responsible for responding to customer interactions, managing sentiment, and representing the brand authentically in a hybrid work setting in London. Join us in making a difference!

Qualifications

• Excellent communication skills and a knack for engaging with customers online.
• Proven experience managing competing priorities effectively.
• Strong problem-solving abilities and a calm demeanor under pressure.

Responsibilities

• Engage with customers on social media platforms.
• Promote the Wild tone of voice in all communications.
• Efficiently manage customer queries and complaints.
• Encourage community engagement and interaction.
• Monitor customer sentiment and feedback for improvements.
• Represent the Wild brand authentically.
• Support on smaller copy tasks when possible.

Skills

Great communicator

Engagement with social media trends

Organizational skills

Problem-solving

Passion for sustainability

Job description

Wild is looking for a Community & Comms Executive.

Overview

• Full-time
• Location: London, UK (Hybrid)
• Language: English
• Salary: not applicable
• Applications closing: until filled

Job Description

We’re looking for a Community & Comms Executive who’s passionate about people, planet, and positive interactions – and can put that into words. You’ll be the friendly face (and witty voice) of Wild across our social channels, responding to customer queries, celebrating wins, resolving issues, and ensuring our community is heard, valued and entertained. You’ll play a key role in promoting a positive (and eye-catching!) brand image, supporting customer satisfaction, and keeping our internal processes running smoothly.

The ideal candidate will be passionate about entertaining people with words, obsessed with all things sustainability, and chronically online (in a good way). You’ll have experience in customer service (brand, retail, or online) and genuinely enjoy helping people. This role reports to our Copy & Comms Lead, with opportunities to assist on other copy tasks.

Responsibilities

• Customer Engagement: Respond to comments, messages and posts across our social media channels – in the most engaging and helpful way possible.
• Embody and promote the Wild tone of voice: Working with our Copy & Comms Lead to advocate for the Wild tone, and writing in a truly on-brand way.
• Customer Service: Handle customer queries, compliments and complaints efficiently, collaborating with the customer experience team to resolve cases.
• Community Building: Encourage customers to engage with the Wild community by engaging with content and maintaining a welcome online presence.
• Sentiment Management: Monitor customer sentiment and feedback, flag trends or issues, and proactively contribute to improving the customer experience.
• Brand Advocacy: Represent the Wild brand authentically and enthusiastically, turning customer interactions into long-term brand love.
• Copy Support: Where time allows, helping with ad hoc smaller copy tasks, taking on feedback and coaching from our Copy & Comms Lead

Role Requirements

This is a unique job, so we don’t expect you to tick every box. So, if this sounds like you – and you’re passionate about our mission – you should definitely apply.

• You are a great communicator – and can put that into words.
• You’re across social media trends, and comfortable engaging online.
• You’re organised and can proactively manage competing priorities.
• You’re a natural problem solver who stays calm under pressure.
• You care deeply about creating a great experience for every customer, whether that’s solving a problem or simply making someone smile.
• An underlying passion for the planet and sustainability.

How to apply?

To apply for this role, please fill in the application form.