Customer Assistant - Online

Morrisons; Otley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket is seeking Customer Assistants to join their Online department in Otley. The ideal candidates will have a friendly demeanor and a passion for excellent customer service. Responsibilities include selecting and packing online orders, assisting customers with delivery and collection services, and supporting various store departments. The role offers fully flexible shifts, discounts, career progression benefits, and a supportive working environment.

Benefits

Flexible shift patterns

Six weeks holiday (including bank holidays)

15% supermarket discount

10% discount for friends/family

Career progression opportunities

Subsidised café options

Healthcare benefits

Digital GP access

Discounts at various retailers

Family-friendly policies

Qualifications

• Enjoys meeting new people and going above and beyond for customers.
• Capable of working with technology to fulfill customer orders.
• Trained across various departments to assist where needed.

Responsibilities

• Select and pack orders for online customers.
• Assist customers through delivery and collection services.
• Provide support across various store departments.

Skills

Helpful and friendly style

Ability to work in a fast-paced environment

Initiative to support customer queries

Understanding of Health & Safety standards

Job description

Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers?

Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers. We want all our customers to have the best experience possible, whether instore or online.

These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.

You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.

In return for your hard work we will offer you:

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.

Find out more about working in Retail at Morrisons here.

About you

You’ll be the kind of person who:

• Helpful and friendly style
• Loves going above and beyond for our customers
• Enjoys being active and working in a fast paced varied environment
• Likes to use your own initiative to help support and resolve customer queries
• Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.

At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at [e-mail]. Alternatively if you need adjustments at interview stage, if you're invited for interview you'll be given a local contact who can support you with this.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…

We're Foodmakers and Shopkeepers and together, we make Morrisons

What we make, makes us who we are