Manager jobs in United Kingdom

We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer-centric property management services for The Arch Company Estate throughout the Manchester area. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improve common parts within service charge estates, ensure compliance with all statutory regulations and industry standards, and contribute to operational excellence across our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors.

• Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies. Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
• Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
• Onboard new customers by providing handover packs and assisting with initial queries.
• Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
• Log and manage property management-specific queries, including compensation requests.
• Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
• Manage mid-tenancy Licence to Alter requests and non-commercial third-party access requests (licences, wayleaves).
• Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.
• Take an authoritative role in managing the removal of squatters and unauthorised occupiers, including overseeing adverse possession claims to ensure property integrity and compliance.
• Adopt a proactive approach to Health & Safety by promptly reporting risks, managing issues to resolution, and serving as a dedicated advocate for The Arch Company's safety standards.
• Demonstrate a willingness to collaborate in a fast-paced, energetic team environment, enhancing customer impact while supporting colleagues and driving exciting initiatives forward.

• Experience working with high volume or complex commercial portfolios
• Proven experience in property management, with a strong focus on service charge management.
• Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
• Experience in onboarding new customers and managing initial queries.
• Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
• Demonstrated ability to manage breach issues, including unauthorized alterations and planning breaches, in collaboration with local authorities.
• Experience in managing the removal of squatters and unauthorized occupiers, including oversight of adverse possession claims.
• Strong teamwork skills, with a willingness to collaborate in a fast-paced, energetic environment to enhance customer impact and support colleagues.

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We are backed by our shareholder, Blackstone Property Partners, with ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our Project 1000 initiative. Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are open to flexible working arrangements and offer a comprehensive benefits package.