Manager - ServiceNow - UKI

Ernst & Young Advisory Services Sdn Bhd; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm in Newcastle upon Tyne seeks a Manager to lead ServiceNow engagements, managing diverse teams and fostering client relationships. The ideal candidate has proven experience in ServiceNow delivery, project management, and is flexible to travel. This role offers professional growth, competitive compensation, and a dynamic work environment.

Benefits

Competitive remuneration package

Flexible working options

Career development support

Qualifications

• Proven track record in ServiceNow delivery.
• Expertise in project/programme delivery.
• Ability to manage diverse stakeholder groups.

Responsibilities

• Lead ServiceNow engagements to deliver value and successful outcomes.
• Manage on-site and remote teams for project delivery.
• Facilitate workshops to understand client challenges.

Skills

ServiceNow delivery

Project/program delivery

Stakeholder management

Collaboration

Tools

ServiceNow

SaaS/PaaS

Job description

Press Tab to Move to Skip to Content Link

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

The Opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.

You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

It’s an energising role, in which you’ll have plenty of opportunities to lead the delivery of transformational workstreams, projects, and programmes, and support the wider team with your knowledge and experience. It will allow you to have the flexibility to lead on workstreams, projects, and programmes, giving you the ability to keep your Agile delivery and ServiceNow skills current.

As you do, we’ll support you in developing your ServiceNow, consultancy, and analytical skills – along with relationships that help shape your career.

Your Key Responsibilities

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, HR, Customer Service, Cyber, Risk, GBS, or other capabilities through the ServiceNow platform.

As a Manager, you will play a key role in helping clients achieve business results through the delivery of ServiceNow engagements. You will be able to manage on-site and remote teams to deliver insightful solutions, balance priorities whilst ensuring on-time and on-budget engagements.

As a key part of the team you will:

• Be empowered to lead a range of initiatives, projects, and programmes to deliver value and successful outcomes to our customers through the ServiceNow platform.
• Lead the shaping, delivery, and financial aspects of these engagements to time and budget using Agile or other delivery methodologies.
• Work with on-site and remote client and EY teams from around the world.
• Lead aspects (e.g., comms/training/solutions) of the overall development to deliver value and successful outcomes to our customers.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes.
• Contribute technically and functionally to solutions and sales.
• Set up and lead ways of working to ensure the engagement is delivered in a fun, inclusive, positive, and energetic way.
• Meet and manage deadlines individually, as part of and/or as the leader of a team.
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
• Experience of building delivery plans (time, resources, and dependencies) and proposals to solve internal or client challenges.
• Participate in knowledge sharing and good practice development, working with the UK, EMEA, and Global teams.
• Coach and develop others, acting as a positive role model for our people and clients.

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration.
• A good communicator with the confidence to engage at different levels.
• As a leader, you’ll be able to build great relationships and create impact with first and last impressions.
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns.
• Self-starting, able to work independently and as part of a team.
• Able to adapt and vary approaches, to suit client requirements and cultural considerations.
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires.

To Qualify for the Role, You Must Have

• Proven track record in ServiceNow delivery, showcasing real and sustainable solutions.
• Expertise in project/programme delivery, consistently meeting deadlines and milestones.
• Demonstrated ability to manage diverse groups of stakeholders, fostering commitment and understanding.
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding.

Ideally, You’ll Also Have

• Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy, or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes.
• Experience across ServiceNow solutions and/or other SaaS/PaaS tools

What we look for

We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning :You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you :We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership :We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture :You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.