Learning And Development jobs in United Kingdom
Customer Success & Training Lead
EE Limited
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Customer Success & Training Lead
Job summary
A leading financial services company in the UK is seeking a Customer Success Manager to own the training lifecycle and lead a team of Specialists. This pivotal role involves executing Learning & Development strategies and driving improvements in team performance through coaching and real-time support. Candidates should have experience in fast-paced customer service environments and excellent communication skills. This hybrid position offers competitive benefits, including private healthcare and an annual learning budget.
Benefits
Qualifications
- Proven experience leading a team in Learning & Development or Real-Time Coaching.
- Expertise in instructional design and facilitating engaging training sessions.
- Strong coaching and mentoring skills essential.
Responsibilities
- Lead and manage a team of Specialists with performance reviews.
- Design training materials and facilitate onboarding programs.
- Analyse performance data to drive improvements in quality.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.