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As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Guarantees Advisory Manager GTS. The base location for this role is London with Hybrid working.

The is a client-facing and middle office role and will deliver globally connected, excellent and market leading service to clients, Premium or Standard, in line with GTRF Services model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.

• DeliverUK’s GTS Services strategy and operating model, aligned with the global GTS Services target operating model.
• Effectively case manage Guarantee applications (both issuance and amendment) received outside the Bank Customer Portal through to successful execution with zero referrals. Detailed discussions to be held by phone with clients that do not use digital channels to send application forms.
• Checking the application requests before they reach the processing teams confirming limits set up, KYC and other critical elements are in place to enable servicing for the issue and amendment of Guarantees and Standby LC including verification that the wording is pre-approved before an application is submitted while ensuring that all complies with the customer’s instructions.
• Acts as Key SME for transactional technology such as Adobe live sign.
• Actively drives education across the business to inject efficiency into the process both onshore and offshore Contribute to achieving the overall business objective of referral reduction, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions to aid revenue growth and retention.

• Ensure full compliance with relevant governing rules/FIM/Group Audit as well as other external regulatory guidelines and compliance requirements.
• Understanding and reviewing processes to identify best practice which can then be shared, implemented and embedded across multiple teams.

• In-depth knowledge of Trade, specifically Guarantees – key understanding of guarantees practices and policies typically obtained over a period of time performing a variety of tasks within the operational environment.
• Strong knowledge on Guarantees and Standby LCs wording reviews and the applicable rules and regulations.
• Experience of working with local and regional teams to challenge and identifying processes where improvements can be made with a track record of success.
• An in depth understanding of industry trends and GTS strategy in digital, platforms and products.
• Superior communication and influencing skills to manage clients and stakeholders in this complex environment.
• Able to independently make sound business decisions using experience, good judgement and business sense.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.

This is a hybrid role based in London.

Continue to grow with our internal opportunities.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500