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IT Support Engineer
Job summary
A technology company in Cambridge is looking for an IT Support Engineer to provide comprehensive support from 1st to 3rd line for over 100 users. The ideal candidate will have hands-on experience with Microsoft 365, Intune, and Active Directory, as well as strong troubleshooting and diagnostic skills. You must be willing to work full-time from the office and possess full UK work permission. Competitive salary and benefits are offered.
Benefits
Qualifications
- Experience in 1st to 3rd line IT Support for 100+ users.
- Skills in configuring and troubleshooting enterprise technologies.
- Ability to build client and server machines.
Responsibilities
- Provide user support and troubleshooting for various technologies.
- Conduct diagnostics and root cause analysis when needed.
- Work full time from the office in Cambridgeshire.
Skills
Microsoft stack, user and systems support, 1st to 3rd line, tech company
Cambridgeshire, office-based; to £competitive + benefits
This role would suit an IT Support Engineer with expertise supporting Microsoft 365, Intune, Autopilot, Windows Server, Active Directory, Veeam and MDM. Depth will range from 1st line user support and day-to-day troubleshooting to 3rd line diagnostics and root cause analysis.
Your CV will be indicative of your:
- Recently applied skills in 1st to 3rd line IT Support - sufficient to serve 100+ users as part of a team
- Expertise configuring, maintaining and troubleshooting relevant technologies for the enterprise
- Client and server machine build skills
- PowerShell scripting skills
- Experience with network configuration (routers, switches, firewalls)
- Appreciation for the differences in applying these skills within a technology company in a lasting role, rather than as an external support firm
To be considered, your application will also highlight your willingness to work full time in the office, ease of commute to/within Cambridgeshire, and full existing UK work permission without time‑limit or sponsorship.
Only the strongest applicants may be progressed. Additional beneficial experience includes more extensive automated deployment, scripting, security and compliance.
IT Support, 1st line, 2nd line, 3rd line, Microsoft 365, Intune, Autopilot, Windows Server, Active Directory, Veeam, MDM, PowerShell, networking, security, compliance, Cambridgeshire
Please apply (quoting ref: CV27551) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.