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ServiceNow Organizational Change Manager
Job summary
A leading professional services firm is seeking a ServiceNow OCM Lead for a six-month contract. This remote role involves leading change management and adoption strategies for a major digital transformation program. The ideal candidate will have experience with ServiceNow and be able to drive adoption across IT, HR, Risk, and Finance functions. This contract position requires strong communication and stakeholder engagement skills, and may involve workshops in London and occasional travel within the UK.
Qualifications
- Experience in leading change management initiatives, preferably in a digital transformation context.
- Strong background in communications strategy and stakeholder engagement.
Responsibilities
- Lead the end-to-end change and adoption strategy for ServiceNow.
- Develop communication plans and stakeholder engagement materials.
- Drive adoption across multiple business functions.
Skills
Job Description
ServiceNow OCM Lead – Change & Adoption (Contract)
Location: Remote (London workshops + occasional UK travel)
Engagement: 6 Months contract
Start: ASAP / January
IR35: Outside
We’re hiring a ServiceNow-focused OCM Lead to spearhead adoption, communication, and engagement activities for a major digital transformation programme within a global professional services organisation.
This role leads enterprise-wide change across IT, HR, Risk, and Finance as the organisation implements new operating models and scales the ServiceNow platform across multiple functions.
You’ll own the strategy for behavioural change, communications, readiness, and user enablement across all ServiceNow workstreams—ensuring new processes, workflows, and digitised services are understood, adopted, and sustained.
- Lead the end-to-end change and adoption strategy for a multi-function ServiceNow transformation
- Develop communication plans, messaging frameworks, campaign materials, and stakeholder engagement pathways
- Drive adoption of new ServiceNow-enabled processes across IT, HR, Risk, and Finance
Conduct change impact assessments, readiness ...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.