ServiceNow Organizational Change Manager

NP Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm is seeking a ServiceNow OCM Lead for a six-month contract. This remote role involves leading change management and adoption strategies for a major digital transformation program. The ideal candidate will have experience with ServiceNow and be able to drive adoption across IT, HR, Risk, and Finance functions. This contract position requires strong communication and stakeholder engagement skills, and may involve workshops in London and occasional travel within the UK.

Qualifications

• Experience in leading change management initiatives, preferably in a digital transformation context.
• Strong background in communications strategy and stakeholder engagement.

Responsibilities

• Lead the end-to-end change and adoption strategy for ServiceNow.
• Develop communication plans and stakeholder engagement materials.
• Drive adoption across multiple business functions.

Skills

Change management

Communication skills

Stakeholder engagement

ServiceNow platform knowledge

Job description

Job Description

ServiceNow OCM Lead – Change & Adoption (Contract)

Location: Remote (London workshops + occasional UK travel)

Engagement: 6 Months contract

Start: ASAP / January

IR35: Outside

About the Role

We’re hiring a ServiceNow-focused OCM Lead to spearhead adoption, communication, and engagement activities for a major digital transformation programme within a global professional services organisation.

This role leads enterprise-wide change across IT, HR, Risk, and Finance as the organisation implements new operating models and scales the ServiceNow platform across multiple functions.

You’ll own the strategy for behavioural change, communications, readiness, and user enablement across all ServiceNow workstreams—ensuring new processes, workflows, and digitised services are understood, adopted, and sustained.

What You’ll Do

• Lead the end-to-end change and adoption strategy for a multi-function ServiceNow transformation
• Develop communication plans, messaging frameworks, campaign materials, and stakeholder engagement pathways
• Drive adoption of new ServiceNow-enabled processes across IT, HR, Risk, and Finance

Conduct change impact assessments, readiness ...