Jobs in Plymouth, United Kingdom

German Speaking Customer Service Advisor – Financial Services. Provide professional outbound service to discuss product satisfaction, self‑service application usage and optimise expenditure on client product. Hand warm sales leads to the account.

• Location: UK Remote, any Location, GB
• Contract: 37.5 hours contract
• Training: 4 weeks classroom courses and side‑by‑side with an experienced Customer Service Representative
• Benefits: employee benefits scheme, learning and development courses, career opportunities within the account

• Research and review company expenditure and usage of the self‑service tool MiVision.
• Work closely with Regional Sales Managers to discuss each individual client and how best to support them.
• Outbound calling to identify customer needs and potential opportunities, passing warm sales leads back to the account.
• Provide general product information and promote the benefits of MiVision and the self‑service options.
• Deal with enquiries related to the client’s product range, whilst providing a high standard of service.
• Collaborate with the Corporate Cards team if follow‑up is required.
• Develop and maintain full technical knowledge of client products and services.
• Handle all correspondence as requested/required and diary all calls accurately to ensure follow‑ups.

Organise and schedule administration and call activities on a daily, weekly and recurring basis.

• Advise customers of the most appropriate options/solution.
• Use initiative to decide if a problem/query should be escalated.

• Minimum supervision required but readily available.
• Calls monitored regularly to provide performance information.

• With customers of the client who work closely and utilise their product.
• With Sales Managers and client contacts to discuss call outputs.
• With the team for advice and consultation.
• Supervisor passes on information regarding a customer.

• Fluent in English and German.
• Previous experience in customer service, preferably in the financial industry.
• Computer literate: Word‑processing, Excel, internet and general systems usage.
• Ability to work under pressure, detail oriented and flexible.
• Strong interpersonal, communication and customer service skills.
• Initiative, multitask and prioritise.
• Experience in cards business or interest in financial matters highly valued, although not essential.
• Sense of urgency and responsibility required.
• Problem solving and conflict resolution.
• Effectively prioritise time and manage work to deadlines.
• Take ownership of issues and liaise with the client and internal Operations to resolve.
• Work in a pressured environment and multi‑task essential.
• Proactive and prepared to investigate issues off own initiative with minimum information.
• Excellent communication skills at all levels, self‑motivated and high initiative.
• Display a high level of attention to detail.

Subject to Disclosure Scotland, media and credit check.