German Speaking Customer Service Advisor - Financial Services

Sitel Corp.; Remote; GBP 25,000 - 35,000; Full time

Job summary

A customer service leader is seeking a German Speaking Customer Service Advisor to join their team. This role involves providing professional outbound services in the financial sector, researching client needs, and optimizing expenditure on products. Candidates should be fluent in English and German, possess strong customer service skills, and have experience in a high-pressure environment. This position is fully remote in the UK, offering flexibility and opportunities for career growth.

Benefits

Employee benefits scheme

Learning and development courses

Career opportunities

Qualifications

• Fluency in English and German is a must.
• Previous experience in the financial industry is a plus.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide professional outbound services to clients.
• Research and review company expenditure.
• Identify customer needs and opportunities through outbound calling.

Skills

Fluent in English and German

Previous experience in customer service

Strong interpersonal skills

Problem solving and conflict resolution

Ability to work under pressure

Tools

Word-processing

Excel

Job description

Overview

German Speaking Customer Service Advisor – Financial Services. Provide professional outbound service to discuss product satisfaction, self‑service application usage and optimise expenditure on client product. Hand warm sales leads to the account.

Key Details

• Location: UK Remote, any Location, GB
• Contract: 37.5 hours contract
• Training: 4 weeks classroom courses and side‑by‑side with an experienced Customer Service Representative
• Benefits: employee benefits scheme, learning and development courses, career opportunities within the account

Responsibilities and End Results

• Research and review company expenditure and usage of the self‑service tool MiVision.
• Work closely with Regional Sales Managers to discuss each individual client and how best to support them.
• Outbound calling to identify customer needs and potential opportunities, passing warm sales leads back to the account.
• Provide general product information and promote the benefits of MiVision and the self‑service options.
• Deal with enquiries related to the client’s product range, whilst providing a high standard of service.
• Collaborate with the Corporate Cards team if follow‑up is required.
• Develop and maintain full technical knowledge of client products and services.
• Handle all correspondence as requested/required and diary all calls accurately to ensure follow‑ups.

Planning and Organising

Organise and schedule administration and call activities on a daily, weekly and recurring basis.

Decision Making

• Advise customers of the most appropriate options/solution.
• Use initiative to decide if a problem/query should be escalated.

Supervision

• Minimum supervision required but readily available.
• Calls monitored regularly to provide performance information.

Communication

• With customers of the client who work closely and utilise their product.
• With Sales Managers and client contacts to discuss call outputs.
• With the team for advice and consultation.
• Supervisor passes on information regarding a customer.

Experience, Knowledge and Skills Required

• Fluent in English and German.
• Previous experience in customer service, preferably in the financial industry.
• Computer literate: Word‑processing, Excel, internet and general systems usage.
• Ability to work under pressure, detail oriented and flexible.
• Strong interpersonal, communication and customer service skills.
• Initiative, multitask and prioritise.
• Experience in cards business or interest in financial matters highly valued, although not essential.
• Sense of urgency and responsibility required.
• Problem solving and conflict resolution.
• Effectively prioritise time and manage work to deadlines.
• Take ownership of issues and liaise with the client and internal Operations to resolve.
• Work in a pressured environment and multi‑task essential.
• Proactive and prepared to investigate issues off own initiative with minimum information.
• Excellent communication skills at all levels, self‑motivated and high initiative.
• Display a high level of attention to detail.

Subject to Disclosure Scotland, media and credit check.