Jobs in Crawley, United Kingdom

Join us as a Senior Product Designer

• We’ll look to you to lead the delivery of product design for mid-sized, increasingly complex projects and programmes, ensuring designs are user-centred, inclusive, and aligned to experience design, business area, and enterprise strategies
• You’ll contribute to the development of our product design and experience design strategy, and lead the delivery of associated strategic initiatives
• You’ll enjoy considerable stakeholder interaction, leading teams to achieve project goals, driving collaboration across design disciplines and other functions, and engaging key stakeholders to ensure the alignment and delivery of projects
• This is a remote-first role, so you’ll spend most of your time at home, working with your team digitally and coming into the office at least once a week when you need to collaborate closely with your colleagues

As a Senior Product Designer, you’ll lead the scoping, direction, planning and delivery of projects and programmes and contribute to the development of the product design and Retail Bank strategy. You’ll lead the execution of product design and support the execution of strategic business area and enterprise design initiatives. You’ll also oversee the delivery of product design activity in the business area, ensuring outputs are validated and align with user needs and business requirements, proactively removing barriers to project or programme success.

You’ll create, evolve, and promote the use of product design guidelines and standards to drive consistency and scalability while coaching, mentoring, and giving constructive feedback to colleagues. Recognised as an escalation point, you’ll clearly communicate the value and impact of product design decisions for projects and programmes to a wide range of audiences. You’ll also remove blockers to maintain momentum and quality and approve deliverables in line with defined authority.

In addition to this, you’ll:

• Make project and programme-level product design decisions informed by insights, ensuring outputs are user-centred, inclusive, and align with project objectives and business goals
• Ensure design outcomes demonstrate a high level of creativity and craft, solving complex problems in ways that elevate quality and evolve established approaches
• Ensure all design outputs are developer-ready, complete with design specifications, accessibility annotations, along with making sure design system is integrated to enable accurate, efficient implementation and maintain product quality
• Balance originality with brand, accessibility, and delivery constraints to push the standard of user-centred design
• Act as a key contact for project and programme stakeholders to manage expectations, support understanding, and influence decisions, sharing progress and managing risks
• Support the development of product design capability in the business area by coaching and mentoring colleagues, sharing knowledge and best practice, and contributing to community engagement

We’re looking for a someone with an in-depth understanding of user-centred design and comprehensive knowledge of how to apply product design across complex products and services. We’ll expect you to be skilled in designing and delivering production-ready user journeys and interfaces that are fully documented, structured, and built with consistent design system components and accessibility tags for seamless developer handoff.

We’re also looking for:

• Experience defining and leading design projects and programmes at pace, using agile delivery methods
• Strong design thinking, writing, information architecture, and research skills
• Experience working in multidisciplinary teams and effectively collaborating with cross-functional partners
• Strong leadership and stakeholder management skills with a focus on clear communication and expectation management, presenting the rationale behind work and advocating for the value and impact of design
• Experience supporting product design capability development including coaching, mentoring, and sharing constructive feedback and knowledge with colleagues

Apply with a portfolio – show us your content skills and the impact behind your work