Jobs in Carlisle, United Kingdom

Position: Business Start Up Consultant - Franchise Home Care

Location: National - Remote and travel; North West preferred

Type: Permanent, Full-time

Salary: £55,000+ DOE

We are a leading provider of domiciliary care services in the UK. Our mission is to improve the quality of life for individuals by providing innovative and compassionate care. We are seeking a highly motivated and experienced Franchise Start Up Manager to join our team.

As a Start Up Consultant, you will specialise in the early business years and operations. In addition to new start-ups, you will assist with onboarding owners joining through our resale opportunities. You will help ensure they quickly align with the core requirements of following our successful model, adapting your approach based on focus areas for established businesses. Through a blend of onsite and virtual meetings, you will support new Franchise Owners to build the right foundations, processes and systems to grow a successful business.

• A competitive salary from £50,000+ (DOE)
• 23 days annual leave (increasing with time served) plus bank holidays
• Salary sacrifice company pension
• Salary sacrifice EV scheme
• Contribution to private healthcare
• Free secure parking
• An inspiring and fun place to work within a supportive team environment

As a Start Up Consultant, you will be responsible for:

• Coach and mentor Franchise Owners to enhance performance.
• Build trusting relationships as the primary franchisee contact.
• Visit sites in person to provide hands-on support with embedding processes during the new owner onboarding phase.
• Analyse recruitment, retention, and marketing data to optimise efforts.
• Share best practices for acquisition, retention, and growth.
• Conduct financial analysis and assist with action planning (training provided).
• Facilitate business growth sessions and assist with setting team KPIs.
• Support annual business planning and target setting for revenue, recruitment, and quality improvements.
• Help localise marketing and recruitment campaigns.
• Collaborate with National Office teams for specialised support.
• Maintain detailed franchisee records and track progress.
• Develop action plans based on stakeholder feedback.
• Support system and process implementation.

• Experience of working in the franchising sector - preferred.
• Experience of working in the care sector - preferred.
• Strong business acumen with an analytical approach to performance issues.
• Skilled at building relationships in complex stakeholder environments.
• Thrives under pressure in fast-paced settings.
• Effective at challenging performance and promoting accountability.
• Responsible for motivating and planning strategies for franchise success.
• Exceptional organisational, written, and verbal communication skills.
• Highly proficient in Microsoft applications.
• Ability to track financial indicators and performance (training available).