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Customer Services Administrator
Job summary
A leading facilities management company is looking for a Customer Service Administrator at HM Naval Base, Portsmouth. This role involves managing bookings, answering calls, and maintaining client relationships. Ideal candidates should have excellent organizational and communication skills. The position is part-time with flexible hours, offering a competitive salary and various employee perks.
Benefits
Qualifications
- Previous experience in customer service or administrative roles.
- Ability to manage multiple tasks efficiently.
- Strong attention to detail and discretion in handling information.
Responsibilities
- Allocate sports and accommodation bookings.
- Answer calls to the helpdesk and respond promptly.
- Liaise with customers and maintain excellent relationships.
- Process information in compliance with data protection regulations.
Skills
As a Customer Service Administrator at HM Naval Base, Portsmouth, PO1 3HH, you'll be integral to the smooth running of accommodation and helpdesk services, handling a range of administrative tasks. Your organisational skills will ensure that everything behind the scenes operates efficiently, while providing the support needed by our managers. You'll interact with Armed Forces personnel daily, improving their quality of life and making a positive impact on all you encounter.
- Allocate sports and accommodation bookings
- Answer incoming calls to HMNB Portsmouth Helpdesk and respond promptly
- Liaise with internal and external customers
- Maintain excellent client/customer relationships
- Assign all queries to appropriate manager through SMS system
- Process all information with discretion and strict confidentiality in order to comply with data protection and other security requirements
- Demonstrate good verbal and written communication skills
- Demonstrate good knowledge of Microsoft applications
- Able to build relationships at all levels within the organisation and externally with sub contractors and the client
- 22 hours per week
- Wednesday and Thursday 8:30am to 4:30pm. Friday 7:30am to 3:00pm. However, flexibility may be required to cover evening and weekend working to meet business needs
- £13.71 per hour
- 10% discount on Costcutter shop on site
- Free car parking
- Reduced cost use of gym on site
- Access to Historic Dockyard at FMSP Portsmouth
- Sodexo rewards and benefits
- Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is PO1 3HH
- On-the-job training with experienced professionals
- Fully funded apprenticeship qualifications
- Career development opportunities within Sodexo
- A friendly and supportive work environment
- Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme
- Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit
- Career Growth - Apprenticeships, learning tools, and development opportunities
- Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform
Join us and be part of a company that values its employees and offers real career growth opportunities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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