Service Transition Lead: ITSM & Live Operations

Sodexo; Manchester; Hybrid; GBP 65,000; Full time

Job summary

A global service provider in the UK seeks a Service Transition Manager to coordinate service design and transition activities. This role requires expertise in ITIL V3/V4, project coordination, and risk management, alongside a strong understanding of change processes. The successful candidate will ensure smooth transitions of end-user services with a focus on quality and efficiency, while also supporting various governance needs. A competitive salary up to £65,000 plus benefits is offered.

Benefits

20+ Sodexo benefits

Gym discount

Employee assistance programme

Qualifications

• Demonstrated ability to plan and coordinate transitions efficiently.
• Strong understanding of controlled change processes.
• Experience monitoring and reporting on service performance.

Responsibilities

• Create service design and transition documentation.
• Document the end-to-end Transition service process.
• Ensure that services meet agreed criteria for acceptance.

Skills

Service Design

Project Coordination

Change Management

Risk Mitigation

ITIL V3 / V4

Agile Methodologies

Performance Monitoring

Job description

A global service provider in the UK seeks a Service Transition Manager to coordinate service design and transition activities. This role requires expertise in ITIL V3/V4, project coordination, and risk management, alongside a strong understanding of change processes. The successful candidate will ensure smooth transitions of end-user services with a focus on quality and efficiency, while also supporting various governance needs. A competitive salary up to £65,000 plus benefits is offered.