Communications Lead

Sodexo; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global services company is seeking an experienced FM Communications Lead to develop clear communications across FM projects. You will shape communication strategies, manage stakeholder engagement, and create impactful communication materials. Ideal candidates will have a strong background in communication strategies, be able to translate technical information, and possess excellent writing skills. The role offers a competitive salary and includes over 20 Sodexo benefits that support employee well-being and professional growth.

Benefits

Competitive salary

Sodexo retirement plan

Gym discount

24/7 employee assistance programme

Qualifications

• Strong background in communications within FM or technology-driven project environments.
• Excellent written and verbal communication skills.
• Ability to influence stakeholders at all levels.

Responsibilities

• Lead communication planning for FM and CAFM projects.
• Develop materials including project updates and newsletters.
• Support change management with user-friendly messaging.

Skills

Communications strategy development

Stakeholder engagement

Analytical skills

Change management

Job description

We’re seeking an experienced and proactive FM Communications Lead to drive clear, consistent, and engaging communication across FM system and project initiatives. In this role, you’ll shape communication strategies, support project delivery teams, and ensure stakeholders at all levels understand key updates, changes, and benefits related to FM and CAFM programmes.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

Main Responsibilities

• Lead communication planning and delivery for FM and CAFM related projects, ensuring messaging is clear, timely, and aligned with project objectives.
• Work closely with the FMi Leadership Team to ensure communication around deployments, roadmaps, and system changes is consistent and accessible.
• Develop communication materials including project updates, stakeholder briefings, newsletters, presentations, FAQs, and user-facing content.
• Support change management activities by creating communication plans that help users understand system changes, benefits, and impacts.
• Act as the central point of contact for FM project communications, ensuring alignment across DELIVERY, Deployment, Training, and Operational teams.
• Coordinate communication timelines to support project milestones, go live activities, and mobilisation phases.
• Manage escalations related to communication gaps or misunderstandings, ensuring issues are addressed quickly and effectively.
• Maintain communication channels and ensure information is shared consistently across teams and segments.
• Support the creation and maintenance of knowledge base content, user guides, and internal communication resources.
• Monitor communication effectiveness through feedback, engagement metrics, and stakeholder input, using insights to improve future communication strategies.

The Ideal Candidate

• Strong background in communications, ideally within FM, CAFM, or technology-driven project environments.
• Skilled in developing communication strategies for complex or technical projects.
• Experience supporting change management and translating technical information into clear, user-friendly messaging.
• Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
• Strong analytical and problem-solving skills, able to identify communication gaps and propose effective solutions.
• Adaptable and able to prioritise in a fast-paced environment, working independently when required.
• Strategic thinker with a growth mindset and a passion for improving communication processes.
• Able to work under pressure and meet tight deadlines while maintaining accuracy and quality.
• High attention to detail with a structured, organised approach to managing multiple communication streams.
• Experience supporting or coordinating FM system, deployment, or mobilisation projects is highly desirable.

Package Description

Competitive Salary depending on experience

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.