Hard FM Help Desk Operative

Sodexo Ltd; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company in Stoke-on-Trent seeks a Hard FM Helpdesk Operative to ensure efficient logging and tracking of service requests. The ideal candidate will embody strong IT literacy and customer service skills while working in a fast-paced environment. This role offers competitive pay and a range of employee benefits, including wellness resources and flexible working opportunities. Join a supportive team and make a significant impact in healthcare operations!

Benefits

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Retirement savings plan

Flexible working opportunities

Qualifications

• Strong IT literacy, including Microsoft Office and Maximo or similar asset management system.
• Excellent customer service skills with the ability to handle complaints professionally.
• Ability to act independently and adapt quickly in a fast-changing environment.

Responsibilities

• Receive, log, and process service requests efficiently through our CAFM system.
• Assign preventive maintenance and reactive tasks to engineers and monitor completion.
• Maintain Helpdesk inbox and manage queries.

Skills

Strong IT literacy

Excellent customer service skills

Ability to act independently

High attention to detail

Effective communication skills

Tools

Microsoft Office

Maximo

Job description

Job Introduction

Healthy outcomes start with positive patientexperiences.

• 40 Hours / Monday to Friday / 8:30am till 5pm
• £13.38 per hour
• Uniform / Blue Light Card / Perks
• 20 days holidays
• Location is Royal Stoke Hospital

Check your local transport links here:Plan YourJourney | Traveline-the destination you should input is: ST4 6QG

Please take the time to read the attached jobdescription

You’ll maintain our infrastructure. We’ll help youachieve excellence.

Join a fast-paced anddynamic environment where your attention to detail, communication skills, andcustomer focus will directly contribute to the smooth operation of criticalfacilities services. As aHard FMHelpdesk Operative, you'll play a key role in ensuring service requests areefficiently logged, assigned, and tracked to meet compliance and servicestandards. Based atRoyal Stoke Hospital, Newcastle Road, Stoke-on-Trent,Staffordshire, ST4 6QG, you’ll be a vital part of the Hard FM team supportinghealthcare operations and making a real impact. Join Sodexo and be part ofsomething greater. You belong in a team where you can act with purpose andthrive in your own way.

What you’ll do:

• Receive, log, and process service requests efficiently and accurately through our CAFM system.
• Assign preventive maintenance and reactive tasks to engineers and monitor their completion.
• Maintain Helpdesk inbox, manage queries, and elevate issues as necessary.
• Compile and provide monthly reports, statistics, and customer feedback to relevant departments.
• Use radio communication to dispatch and chase engineering jobs in real time.
• Liaise with teams to ensure Health & Safety protocols and Infection Control standards are upheld.
• Support compliance with Trust and company standards and contribute to contractual reporting.
• Be a proactive team member, attending meetings and stepping in where needed to maintain service delivery.

What you bring:

• Strong IT literacy, including Microsoft Office and Maximo or similar asset management system.
• Excellent customer service skills with the ability to handle complaints professionally.
• Ability to act independently and adapt quickly in a fast-changing environment.
• High attention to detail and a commitment to service quality and compliance.
• Emotional resilience and a positive, self-motivated approach.
• Effective communication and people skills, with an understanding of confidentiality and customer care.

If you're ready to be akey part of a supportive team in a meaningful and impactful role — apply nowand help us deliver excellence in Hard FM services.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now andbring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a highnumber of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader inservices that improve the Quality of Life, we operate in 55 countries, servingover 100 million consumers each day through our unique combination of On-SiteFood and FM Services, Benefits & Rewards Services and Personal & HomeServices.

We are committed tobeing an inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Clickhereto read more about what we do to promote an inclusiveculture.

Sodexo Disability, Ability network, So Together,Generations and Origins.