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Customer Care Manager
Job summary
A leading recruitment firm is seeking a Customer Care Manager in Scunthorpe to lead customer care initiatives, manage complaints, and improve customer interactions. This role offers a salary of £40,000 - £42,000 and requires a strong background in customer service and excellent stakeholder communication skills.
Qualifications
- Strong experience in customer service roles.
- Proven ability to resolve customer issues effectively.
- Excellent communication skills with stakeholders.
Responsibilities
- Lead the customer care function and manage customer complaints.
- Support customers in resolving issues.
- Build strong relationships to improve customer journey.
Skills
Customer Care Manager
Manufacturing & Construction Sector
Page Group are working with a leading manufacturer within the Construction Sector who are looking to appoint a new Customer Care Manager
- Leadership of a small customer care function
- Provide support to customers around customer issues and resolution management
- Own customer complaints from end to end, working with various departments to resolve customer issues
- Undertake route cause analysis to mitigate recurrence of issues
- Build strong working relationships with key stakeholders to improve the customer journey
- Provide a world class service to customer during all interactions
- Ensure customer data is accurately recorder on CRM system
- Strong Customer Service Background
- Experience working on customer resolution / customer issues
- Ability to communicate with key stakeholders
Monday to Friday role
Salary £40,000 - £42,000
Scunthorpe based - on-site
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.