Jobs at Michael Page in United Kingdom
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Michael Page
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Michael Page (UK)
Customer Service Advisor
Job summary
A dynamic company in the FMCG industry is seeking a customer service representative in Kingston upon Thames. The successful candidate will be focused on responding to customer inquiries, resolving complaints, and ensuring product quality. Looking for someone with strong communication and problem-solving skills who thrives in a collaborative environment and is eager to contribute to process improvements.
Benefits
Qualifications
- Strong communication and problem-solving skills.
- Attention to detail and ability to manage multiple tasks.
- Proficiency in using customer relationship management (CRM) software.
Responsibilities
- Respond promptly and professionally to customer inquiries via email and phone.
- Investigate and resolve customer complaints while adhering to company policies.
- Monitor and assess product quality, ensuring compliance with internal standards.
- Collaborate with internal teams to implement process improvements.
Skills
Tools
- Immediate start
- Looking to break into customer service?
About Our Client
This organisation operates within the FMCG industry and is recognised for its commitment to delivering high-quality products. As a small-sized company, it prides itself on fostering a collaborative environment and maintaining a strong focus on customer care and product excellence.
Job Description
- Respond promptly and professionally to customer inquiries via email and phone.
- Investigate and resolve customer complaints while adhering to company policies.
- Monitor and assess product quality, ensuring compliance with internal standards.
- Maintain accurate records of customer interactions and quality checks.
- Collaborate with internal teams to identify and implement process improvements.
- Prepare reports on customer feedback and quality performance for management review.
- Assist in developing and updating customer service and quality procedures.
- Support the training of team members on quality and customer care best practices.
The Successful Applicant
- Strong communication and problem-solving skills.
- Attention to detail and the ability to manage multiple tasks effectively.
- Proficiency in using customer relationship management (CRM) software.
- A proactive attitude towards identifying and implementing improvements.
What's on Offer
- A permanent role with opportunities for professional growth.
- A supportive and collaborative company culture.
- An office location in Kingston upon Thames with convenient transport links.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.