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Senior Software Engineer - Remote/Hybrid (12-Week Contract)
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Application Support Engineer
Job summary
A global technology business in Cambridge is seeking an Application Support Engineer to provide critical application support in a hybrid role. You will be responsible for troubleshooting and resolving technical issues while managing service requests within SLAs. The ideal candidate should have experience with Windows environments, web technologies, and SQL Server. The position offers a salary of £48,000 plus additional on-call compensation and opportunities for international travel.
Benefits
Qualifications
- Experience in customer-facing support role.
- Strong problem-solving mindset and technical investigation skills.
- Ability to communicate technical information clearly.
Responsibilities
- Provide application support via ticketing systems, email, and phone.
- Investigate, troubleshoot, and resolve application issues.
- Manage incidents and service requests within defined SLAs.
- Document issues, resolutions, and support processes.
Skills
Location: Cambridge (Hybrid)
Salary: £48,000 + on-call pay
Type: Permanent, Full-time
We are working with a global technology business based in Cambridge that is expanding into the UK market and looking to hire Application Support Engineers to join their growing global support team.
This is an excellent opportunity to work in an international environment, providing application support to a global client while developing your technical and problem-solving skills.
As an Application Support Engineer, you will be responsible for providing day-to-day support for business-critical applications. You will work closely with customers to investigate, troubleshoot, and resolve application and integration issues while meeting agreed SLAs.
Key responsibilities include:
- Providing application support via ticketing systems, email, and phone
- Troubleshooting and resolving application and integration issues
- Managing incidents and service requests within defined SLAs
- Investigating complex technical issues with a structured, analytical approach
- Documenting issues, resolutions, and support processes
- Participating in a rotating on-call schedule (evenings, weekends, and holidays)
- Experience supporting Windows workstation and server environments
- Experience with web technologies and environments, including browsers and IIS
- Working knowledge of SQL Server and database-driven applications
- Strong general computer literacy and application usage skills
- Ability and willingness to travel domestically and internationally as well as participate in on call rota
- You have a strong problem-solving mindset and enjoy investigating technical issues
- You are comfortable working in a customer-facing support role
- You can communicate technical information clearly to both technical and non-technical users
- You thrive in an SLA-driven, fast-paced support environment
- Salary in the region of £48,000
- Additional compensation for on-call duties
- Hybrid working model
- Opportunity to work as part of a global support team
- Potential for international travel
If this role aligns with your experience and career goals, we'd love to hear from you. Apply now or get in touch to receive further information and arrange an initial conversation.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.