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3rd Line I.T Support Engineer
Job summary
A leading IT support company is seeking a 3rd Line IT Support Engineer to join their team in Waterlooville. The ideal candidate will have experience in 3rd line support, MSP, Microsoft 365, and Azure, along with strong networking skills including Ubiquiti Unifi and Mikrotik. This role is fully on-site and offers a salary range of £40,000 to £45,000, along with 20 days of holiday and other benefits such as a Christmas bonus and yearly salary review.
Benefits
Qualifications
- Candidates must have 3rd line support experience.
- Must be a team player who thrives in a collaborative environment.
- Essential MSP experience required.
- Strong networking knowledge, especially with Ubiquiti Unifi and Mikrotik.
- Expertise in Windows Server including AD, DNS, DHCP, and Group Policy.
- Experience with Microsoft 365 and Azure administration and security.
- Proficient in Linux with strong troubleshooting skills.
- Familiarity with PSA and RMM tools like NinjaOne or ConnectWise.
- Awareness of cyber security best practices.
Responsibilities
- Lead and collaborate with the team to foster a culture of learning.
- Resolve complex IT issues regarding networking, servers, and security.
- Manage and improve IT systems proactively.
- Implement IT projects including migrations and security enhancements.
- Ensure compliance with cyber security standards.
Skills
3rd Line I.T Support Engineer required for an IT support & solutions company based in Waterlooville. The ideal candidate will be based locally and have experience with MSP, Microsoft 365, Azure and 3rd line support. This role is based fully on site.
- Team Leadership & Collaboration - Work closely with the team, leading by example and fostering a culture of shared learning and improvement.
- 3rd Line Support - Resolve complex IT issues across networking, servers, cloud, and security.
- Proactive IT Management - Maintain and improve IT systems.
- Projects & Migrations - Implement IT projects including cloud migrations and security enhancements.
- Cyber Security Best Practices - Ensure compliance and security standards.
- 3rd line support experience
- A true team player - Someone that works best when surrounded by like-minded people and thrives in a collaborative environment
- MSP experience is essential
- Networking Knowledge - Focus on Ubiquiti Unifi & Mikrotik.
- Windows Server Expertise - AD, DNS, DHCP, Group Policy, Hyper‑V/VMware.
- Microsoft 365 & Azure - Administration, migrations, security best practices.
- Linux experience - Strong troubleshooting skills.
- PSA & RMM experience - NinjaOne, ConnectWise, or similar.
- Cyber Security Awareness - Patching, MFA, endpoint protection.
- Salary‑ 40,000‑ 45,000 (dependent on experience)
- 20 days holiday
- Christmas bonus and yearly salary review
- On‑site parking
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.