First Line IT Support Engineer

Akari Care; Leeds; On-site; GBP 25,000; Full time

Job summary

A residential care service provider is looking for a First Line IT Support Engineer based in Leeds. This role supports approximately 2000 staff across various care homes, providing essential IT services in a dynamic environment. Candidates should possess strong communication skills and a customer-first mentality, alongside technical capabilities with Microsoft 365 and helpdesk software. This is a rewarding position in a company committed to delivering high-quality care.

Qualifications

• Experience in a helpdesk environment with ticketing software.
• Ability to manage Microsoft 365 and Exchange.
• Strong skill set in Office 365 including Excel.

Responsibilities

• Provide customer-focused IT support to staff across care homes.
• Work with outsourced IT partners to resolve technical issues.

Skills

Customer-first attitude

Excellent communication skills

Technical aptitude

Diagnostic and problem-solving skills

Organisational skills

Initiative and self-starting

Tools

Helpdesk environment software

Microsoft 365

Exchange

Office 365

Job description

Package Description

FIRST LINE IT SUPPORT ENGINEER - 37.5 hours per week based in Leeds

Salary: £25,000 per year

Akari Care provides residential and nursing care services to the elderly operating 31 homes nationally. Our internal Technology department is recruiting a First Line IT Support Engineer to report directly to the Head of IT. This role will be varied, challenging and rewarding.

The First Line IT Support Engineer works closely with our outsourced IT partners to provide excellent, customer‑focussed IT support to 2000 staff across our network of 31 Care Homes and our Leeds Support Centre.

We welcome applications from applicants that have:

• An approachable, customer-first attitude
• Great communication skills – patient and polite
• A high level of technical aptitude and instincts
• Fantastic diagnostic and problem‑solving skills
• Good organisational skills
• Initiative, a self‑starter

Required Skills & Experience:

• Helpdesk environment and ticketing software
• Microsoft 365 admin
• Exchange admin
• Office 365 including Excel

Desirable Skills & Experience:

• Phone / VOIP / PBX admin
• Understanding of networks, IP, DNS, routers, wifi, printers.
• Facilitating infrastructure work – access points, cabling, FTTP, SoGEA etc.

If you feel that you meet the criteria, and would like to be considered for the role please click the apply button, and upload your up to date CV for consideration.

We look forward to hearing from you.