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Customer Insight & Intelligence Lead
Job summary
A leading insurance company in Folkestone is seeking a Customer Insight and Intelligence Lead to join their team. The role focuses on transforming customer data into actionable insights to improve customer experience and satisfaction. This position offers a salary range of £37,000 to £43,000 per annum and a hybrid working model.
Responsibilities
- Drive measurable improvements in customer experience and satisfaction.
- Transform customer data into actionable insights.
- Manage customer satisfaction and retention strategies.
Up to £37,000 - £43,000 per annum, dependent on experience
Permanent
Folkestone Hybrid
We are looking for a Customer Insight and Intelligence Lead to join Sagas Insurance business at a pivotal point in our transformation journey.
At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys.
As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.