Customer Insight & Intelligence Lead

Saga Insurance Careers; Folkestone; Hybrid; GBP 37,000 - 43,000; Full time

Job summary

A leading insurance company in Folkestone is seeking a Customer Insight and Intelligence Lead to join their team. The role focuses on transforming customer data into actionable insights to improve customer experience and satisfaction. This position offers a salary range of £37,000 to £43,000 per annum and a hybrid working model.

Responsibilities

• Drive measurable improvements in customer experience and satisfaction.
• Transform customer data into actionable insights.
• Manage customer satisfaction and retention strategies.

Job description

Customer Insight & Intelligence Lead

Up to £37,000 - £43,000 per annum, dependent on experience

Permanent

Folkestone Hybrid

We are looking for a Customer Insight and Intelligence Lead to join Sagas Insurance business at a pivotal point in our transformation journey.

At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys.

As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey.