Business Support Officer Level 2

Old Moat; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A local council in Manchester is seeking a Business Support Officer to provide essential administrative support across various services. Candidates should be highly organized and proactive, with strong minute-taking and communication skills. The role involves managing sensitive information and supporting senior management. This full-time position offers a dynamic working environment with opportunities for personal growth.

Benefits

Generous holiday allowance

Buzzing pension

Enhanced parental and carers leave

Brilliant perks

Learn and grow opportunities

Good Employment Charter member

Up to 3 days volunteering leave

Qualifications

• Proven track record in a similar role.
• Excellent keyboard skills.
• Demonstrated ability to manage sensitive information.

Responsibilities

• Deliver high-quality administrative support.
• Manage and prioritise your own workload effectively.
• Maintain confidentiality and handle sensitive information.

Skills

Strong administrative and minute‑taking skills

Proficient in Microsoft Office applications

Excellent verbal and written communication skills

Ability to work independently

High attention to detail

Ability to maintain confidentiality

Job description

About The Role

Working Hours: 35 Hours Per Week
Contract Type: 5 x Permanent, Full-Time
Closing Date: 9 January 2026
Closing Time: 11:59pm
Interview Method: In Person

This Role is Subject to: DBS (Disclosure and Barring Service) clearance. This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard DBS check. Information provided will be dealt with confidentially in accordance with the DBS Code of Practice.

An exciting opportunity has arisen for a Business Support Officer (Level 2) to join our dedicated team, providing essential business support across the Adult/Safeguarding Services and Senior Management Support. This role will be based between Town Hall Extension and Alex House, offering a dynamic working environment at the heart of our service delivery.

As part of a committed and supportive team, you will play a key role in ensuring the smooth operation of administrative functions that underpin critical safeguarding work.

About the Candidate

We are seeking to recruit a highly organised and proactive individual to join our Business Support Team. This is a critical role providing confidential, accurate, and timely administrative support to ensure the smooth operation of the service and support to the senior management team.

Key Responsibilities

• Deliver high-quality administrative support, including minute‑taking, document preparation, and data entry.
• Manage and prioritise your own workload effectively, responding flexibly to the needs of the service.
• Maintain confidentiality and handle sensitive information with discretion and professionalism.
• Communicate effectively with a wide range of internal and external stakeholders.

Essential Skills and Experience

• Strong administrative and minute‑taking skills, with a proven track record in a similar role.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) with excellent keyboard skills.
• Excellent verbal and written communication skills, with the ability to engage confidently with colleagues, partners, and stakeholders.
• Ability to work independently, make sound judgments, and take initiative.
• High attention to detail and accuracy in all aspects of work.
• Demonstrated ability to maintain strict confidentiality and manage sensitive information appropriately.

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester is not just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand.
• We work together and trust each other.
• We show that we value our differences and treat each other fairly.
• We ‘own it’ and we’re not afraid to try new things.
• We’re proud and passionate about Manchester.

Benefits we offer

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• Buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three‑times your salary as a lump sum.
• Enhanced parental and carers leave – Take advantage of our enhanced family leave options, designed to provide ample time to bond with your new born or support your family during critical life events.
• Brilliant perks – Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow – We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• Good Employment Charter member – We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognise three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave – Give back to the community with three days pro‑rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments – Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats – Our ReciteMe tool can be accessed through the “Accessibility tools” button at the top of our careers page. This tool offers features like text‑to‑speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme

We guarantee assessments for applicants who meet the minimum shortlisting requirement for the role and identify with at least one of the criteria below:

• Members of the Armed Forces or veterans.
• Current or former care leavers.
• Have a disability or long‑term condition.
• If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.

When You Join Us

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability‑friendly.

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Pre-Employment Checks

If you are successful in securing a position with us, the pre‑employment checks required will depend on the role you’ve applied for. As a guide, these checks may include:

• Proof of Right to Work – You’ll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.
• References – We’ll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check – A criminal record check may be necessary, depending on the role.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

For more information about the role, please ensure that you read the role profile attached.

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