Insurance jobs in United States

Job Overview:

“Customers are at the heart of everything we do” Team of Innovative, hardworking, fun industry experts that take pride in delivering an outstanding level of service. Delivering & maintaining good working relationships with all Rent Guarantee customers To represent the Barbon Insurance Group letting agent brands as leaders of lettings and to ensure all customers feel valued through the delivery the consistent delivery of agreed service levels that drive the delivery of a best-in-class service to our Rent Guarantee customers.

Provide support to Rent Guarantee customers by owning and completing phone, email, support administration, and training activities to service, drive engagement and retain our Rent Guarantee customers. Providing operational support to the sales team in dealing with all new and existing Rent Guarantee queries across all the Barbon agent base. Complete contact and retention activities across the Barbon Rent Guarantee base. Develop and maintain good working relationships with all customers. To represent the Barbon lettings brands as the leader of lettings and to ensure all customers feel valued by the team consistently delivering a high level of service to deliver against agreed service levels. Take pride in delivering a high level of customer service and customer resolutions showing that they live and breathe that customers are at the heart of everything we do.

Key Responsibilities:

• Completion of required Rent Guarantee support tasks by administering new and existing Rent Guarantee policies for all Rent Guarantee customers via phone and or email.
• Be responsible for all letting agent and landlord queries in relation to our Rent Guarantee products whilst working closely to the Sales team.
• Ensure SLAs are met, and customers feel that they are receiving a “best in class” service.
• Action all agent queries and requests ensuring focus on delivering and achieving all required SLAs for all processes.
• Be accountable and take ownership to resolve customers issues and provide solutions for all customers ensuring the customer is happy.
• Support Rent Guarantee policy retention by completing all required retention activity ensuring ‘we do not lose a single customer and policy’.
• Raise to line manager any efficiencies and better ways of working identified that support the delivery of a best-in-class journey and service to our customers.
• Ensure that you are providing information & training on none and FCA regulated insurance products in a non-advised manner to enable customers to reach informed decisions to purchase.
• Complete accurately CRM systems to record activity and progress whilst ensuring customer details are kept up to date and accurate and a robust audit trail is maintained.
• Update all necessary logs, trackers, and databases to record information to provide adequate MI and audit trails.
• Ensure Compliance with regulations and procedures as laid down by the FCA by keeping up to date with all changes.
• Report immediately all risks and breaches identified within the team, all incidents/breaches/loss events and near miss reports of which they become aware and any significant issues of irreconcilable dispute with the line management. Ensuring that they are dealt with through to satisfactory closure.
• Ensure you are providing accurate and effective records of customer interaction demonstrating a clear and consistent approach whilst supporting a robust audit trail.
• Take full ownership of Complaints and grumbles – investigating and resolving queries and issues raised whilst driving change.
• Escalate key risks and issues to the management team where required.
• Build good working relationships across the Sales team and teams within the business and everyone embodies the value of United as one team.
• Take full ownership of individual performance and personal development.
• Fully embrace all the company Values of, Customer centricity, Accountable actions, Empowerment for growth, Innovation Pioneers and United as one team.

Qualifications and Skills:
Proven sales experience – you love hitting (and smashing!) targets.
Confident communicator & influencer – you know how to close deals!
Resilient, self-motivated & results-driven – winners thrive here!
Ability to work under pressure and maintain a positive attitude.
Experience in outbound sales, call centre, or telesales is a plus!

Join Barbon and play a vital role in supporting customers when they are moving Home.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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